Customer Support AI Solutions
Help Desk & Ticketing (67)
| Solution | Provider | Description |
|---|---|---|
| Agent Copilot | Cognigy | Empowering service agents with real-time AI assistance, knowledge, and automation. |
| Agentforce | salesforce | An agentic AI platform to build, deploy, and monitor AI agents for customer service, sales, and marketing. |
| AI Assist | TeamSupport | AI-powered copilot for customer support agents to summarize tickets, draft responses, and gain insights. |
| AI Assist & Drafts | helpscout | AI-powered tools for agents to summarize, adjust tone, translate, and draft responses in the shared inbox. |
| AI Service Desk | Aisera | Automate enterprise help desks across IT, HR, Facilities, and Sales with agentic AI. |
| AI Service Management (AISM) | Aisera | Proactive, personalized, and predictive AI Service Management automating 65-80% of operations. |
| AI Ticketing Software | Kayako | Automates ticket classification, prioritization, routing, and reply drafting for faster customer support. |
| Aisera Agent Assist | Aisera | Deliver magical experiences to boost agent productivity. |
| Alhena AI Agent Assist | Alhena | Empower support agents with AI for faster resolutions and accurate responses. |
| Assist | Forethought | AI copilot for customer support agents, providing real-time insights, suggested answers, and next steps. |
| BoldDesk AI Copilot | BoldDesk | Reply 3× Faster With Grounded AI for Customer Support |
| BoldDesk Help Desk | BoldDesk | Next-Gen AI Customer Service Software for Smarter Support. |
| BoldDesk Omnichannel Customer Service | BoldDesk | Unify customer interactions from multiple channels into a single platform for seamless support. |
| CallMiner RealTime | CallMiner | Real-time guidance for agents, offering immediate next-best actions to improve CX and reduce risk. |
| Capacity Helpdesk | Capacity | AI-powered helpdesk for filtering, organizing, and automating support inquiries. |
| Developer APIs | Reamaze | Integrate Reamaze customer support functionality into your applications with powerful APIs and SDKs. |
| Dixa Team Hub | Dixa | Unified agent workspace with AI copilot, knowledge base, and workflow automation for faster issue resolution. |
| Freshdesk | Freshworks | AI-powered platform for modern customer service. |
| Freshdesk Omni | Freshworks | Omnichannel, AI-powered support for modern customer service, boosting productivity. |
| Freshping | Freshworks | Monitor website uptime and performance from global locations, get instant alerts when issues arise. |
| Freshservice | Freshworks | AI-powered IT and Enterprise Service Management for seamless employee support. |
| Freshservice for Business Teams | Freshworks | Uncomplicates service delivery for business teams without requiring ITSM implementation. |
| Freshservice for MSPs | Freshworks | Streamlined IT service management for Managed Service Providers. |
| Front | Front | The AI-powered customer operations platform for collaborative service. |
| Gladly | Gladly | Customer experience AI built for LTV, delivering radically personal and efficient service. |
| Gorgias | gorgias | The Conversational AI platform for Ecommerce. |
| Groove HQ | Groove HQ | Effortless customer support for growing teams, powered by AI and smart automation. |
| HappyFox | HappyFox | AI-Powered Support Platform for Customer Service, IT, and Operations. |
| HappyFox Assist AI | HappyFox | AI-powered self-service and conversational ticketing for Slack & Teams. |
| HappyFox Autopilot | HappyFox | Automate support actions and streamline workflows with pre-built AI agents. |
| HappyFox Service Desk | HappyFox | AI-powered service desk for efficient IT support and streamlined service management. |
| Help Desk Software | UseResponse | Streamline customer support with an omnichannel help desk ticketing system. |
| Help Scout | helpscout | Scale customer support with AI and human-powered tools, without losing the personal touch. |
| HelpDesk | livechat | A simple ticketing system to manage all customer messages and support tickets. |
| Hiver | Hiver | AI-powered customer service, right inside Gmail and beyond. |
| HubSpot Service Hub | hubspot | Scale support and drive customer retention with AI-powered service. |
| IBM Red Hat Support | IBM | Expert support for Red Hat, Linux, and SUSE open-source software. |
| Inbox | Intercom Fin | A unified, AI-enhanced team inbox for personalized customer support. |
| Internal IT Support Desk | Kayako | Streamline internal IT support and empower your IT team. |
| Jira Service Management | Jira Service Management | Deliver exceptional service experiences with AI, fast. |
| Jitbit Helpdesk | Jitbit | Dead simple, amazingly powerful help desk for IT and customer support teams. |
| Kayako | Kayako | AI-powered help desk to clear backlogs, raise CSAT, and speed responses. |
| Kustomer | Kustomer IQ | The AI-powered customer service CRM platform for unified, personalized support. |
| LiveAgent | LiveAgent | All-in-one customer support solution for exceptional service. |
| monday service | monday | Centralize customer touchpoints, ticketing, and collaboration for efficient service management. |
| Oracle Cerner | Oracle Corporation | Comprehensive healthcare IT solutions for modern patient care and operational efficiency. |
| Oracle Health | Oracle Corporation | Secure, comprehensive cloud-based healthcare solutions for providers, payers, and public health organizations. |
| osTicket | osTicket | The world's most popular open-source customer support ticketing system. |
| QCRM and Quidget | SupportYourApp | AI-powered customer support solutions to enhance human expertise and scale operations. |
| Real-Time Notetaker | Balto | Automate after-call work and summarize customer conversations in real-time with AI. |
Chatbots & Virtual Agents (47)
| Solution | Provider | Description |
|---|---|---|
| Ada | Ada | The AI Agent for Customer Service: Automate up to 80% of customer interactions. |
| AI Agent | gorgias | Fully autonomous AI teammate for ecommerce, automating support and boosting conversions with brand knowledge. |
| AI Agents for Customers | Kustomer IQ | Empower customers with instant, human-like support, anytime, anywhere. |
| AI Answers | helpscout | Instantly resolve customer requests and deflect tickets with an AI-powered self-service assistant. |
| AI Chat Agents | Voiceflow | Build Chat and Voice AI Agents Without Code |
| AI Chatbot / AI Agents | Crisp | Automate customer support with AI-powered chatbots, smart replies, and 24/7 assistance. |
| AI Chatbot Software | LiveAgent | AI-powered chatbot solutions for automated customer interactions, instant replies, and workflow automation. |
| AI-Powered Customer Support Automation | Alhena | Hallucination-Free AI agents that turn customer experience into revenue. |
| Aisera | Aisera | AI Service Management for the Autonomous Enterprise. |
| AiseraGPT | Aisera | A turnkey Generative AI solution combining chatbots and action bots for enterprise productivity. |
| Alhena AI Support Concierge | Alhena | Automate customer support, empower actions, and slash costs with AI. |
| BoldDesk AI Agent | BoldDesk | Automate customer support with a 24/7 AI virtual assistant that handles queries and tasks. |
| CallMiner OmniAgent | CallMiner | AI-powered virtual agents for voice, chat, and email automation, enhancing CX 24/7. |
| Capacity | Capacity | AI-powered support automation platform for customer and employee experience. |
| Captain | Chatwoot | An AI agent that automates responses, handles common queries, and reduces agent workload. |
| ChatBot | livechat | Automate customer service and sales with AI chatbots, built without coding. |
| Chatbots | Reamaze | Automated chatbots for efficient customer support, sales, and ticket handling. |
| Cognigy | Cognigy | Build, orchestrate, and scale enterprise AI Agents for exceptional customer service. |
| Conversational AI Platform | Aisera | Boost employee and customer satisfaction with enterprise-grade conversational AI across all channels. |
| Decagon | Decagon | Elevate your customer experience with AI agents. |
| Dialogflow | Dialogflow | Build, deploy, and scale conversational AI for enhanced customer experiences. |
| Dialogflow CX | Dialogflow | Design and deploy advanced conversational AI agents with explicit flow control. |
| Dialogflow ES | Dialogflow | Build small to moderately complex conversational AI agents with Dialogflow ES. |
| Five9 Intelligent Virtual Assistant (IVA) | five9 | AI-powered virtual agents for self-service and customer assistance. |
| Forethought | Forethought | AI-powered customer service platform for intelligent support automation. |
| Freddy AI | Freshworks | Boost productivity and efficiency with AI across Freshworks customer and employee experiences. |
| Front AI Chatbot | Front | AI chatbot learning from customer conversations for intelligent routing, automation, and insights. |
| HappyFox Chatbot | HappyFox | AI-powered chatbot for customer support and self-service automation. |
| IBM Watson Assistant | IBM | Build, deploy, and improve AI assistants for exceptional customer and employee experiences. |
| Kayako One Agent | Kayako | AI-powered support to automate workflows and enhance agent productivity within Kayako. |
| Kore.ai | Kore.ai | Enterprise AI Agents for Work, Service & Process. |
| Kustomer IQ | Kustomer IQ | AI-powered capability for conversational AI, automation, and knowledge-driven assistance in customer service. |
| Lyro AI Agent | Tidio | AI Customer Service Agent for Better CX |
| Manhattan Active Maven | Manhattan | Intelligent AI chatbot for retailers, enhancing customer service and resolving issues independently. |
| Mim AI Agent | Dixa | Instant, accurate AI support across chat, email, and WhatsApp. |
| NICE CXone Mpower | NICE CXone | Enterprise AI CX platform for orchestrating human and AI agents to automate service and accelerate CX. |
| Nutshell AI Chatbot | Nutshell CRM | Turn Website Chats into Qualified Leads, Faster |
| Olark Chatbots | olark | AI chatbots for instant customer support, lead qualification, and automated responses. |
| Siena AI | Siena AI | Empathic AI Agents for commerce, automating customer service with human-like understanding. |
| Solve | Forethought | Omnichannel AI Agent. Resolve customer inquiries end-to-end. |
| Talkdesk Autopilot | Talkdesk AI | AI-powered virtual agent for 24/7 automated customer self-service. |
| Tidio Flows | Tidio | Visually build automated chatbots and workflows to engage, collect, and guide customers. |
| U-Self Serve | Uniphore | AI-powered virtual assistants and chatbots for automated, human-like customer self-service across voice and digital chan... |
| Ultimate.ai | Ultimate.ai | Automate customer support with enterprise-grade AI for exceptional experiences. |
| Verint Intelligent Virtual Assistant (IVA) | Verint | AI-powered virtual assistants for faster, easier customer self-service and elevated CX. |
| Yellow.ai | Yellow.ai | Memorable conversations, every time. |
| Zendesk AI Agents | zendesk | Automate customer and employee service with intelligent AI agents. |
Voice & Call Center (36)
| Solution | Provider | Description |
|---|---|---|
| AI Voice Agent | aircall | Automate calls, boost efficiency, and free your team for meaningful conversations. |
| AI Voice Agents | Voiceflow | Design and deploy human-like AI voice agents for automated customer interactions. |
| Aircall | aircall | The customer communication and intelligence platform. |
| Balto | Balto | Real-time AI guidance for perfect customer conversations. |
| Business AI Cloud | Uniphore | A Sovereign, Composable, and Secure AI platform for business. |
| Call Center Software | LiveAgent | Virtual call center software with IVR, call routing, and unlimited recordings for efficient phone support. |
| CallMiner Eureka | CallMiner | Analyze omnichannel customer interactions to improve CX, agent performance, and business efficiency. |
| CallMiner Record | CallMiner | A full-featured recorder for live monitoring, instant playback, and enhanced analytics. |
| CallMiner Screen Record | CallMiner | Gain robust insight into agent effectiveness with screen recordings of customer interactions. |
| Clara AI Call Analytics Platform | Clara AI | AI-powered call analytics for customer insights and system integration. |
| Conversation Intelligence | AssemblyAI | Power conversation intelligence tools with accurate, real-time speech-to-text and AI insights. |
| Dialpad AI | Dialpad | The AI-powered Customer Intelligence Platform for unified communications. |
| Dialpad Support | Dialpad | AI-powered contact center solution for enhanced customer service and agent productivity. |
| Five9 | five9 | Anticipate needs, empower agents, and build trust that drives lasting connections. |
| Five9 Genius AI | five9 | Elevate CX with AI Agents, Agent Assist, and intelligent automation. |
| Five9 Virtual Contact Center (VCC) | five9 | Deliver exceptional customer experiences with a comprehensive, scalable cloud contact center. |
| Freshdesk Contact Center | Freshworks | Cloud-based modern phone system for efficient customer call management across teams of all sizes. |
| Genesys Cloud CX | Genesys Cloud CX | AI-Powered Experience Orchestration: Unifying Customer and Employee Journeys at Scale. |
| Genesys Multicloud CX | Genesys Cloud | Multicloud contact center software for enterprise customer experience. |
| Medallia Conversation Intelligence | Medallia | Uncover insights from every customer conversation to improve service. |
| NICE CXone | NICE Actimize Ltd. | The AI-first cloud customer experience platform for contact centers. |
| NICE Public Safety | NICE CXone | Enhancing public safety and justice operations with intelligent solutions. |
| Nuance Communications | Microsoft | Intelligent, AI-powered customer engagement in every channel. |
| QA Automation | Tethr | Automate conversation scoring, reduce manual QA, and gain a complete view of agent performance. |
| Real-Time QA | Balto | Automates real-time quality assurance and coaching for 100% of customer calls. |
| Sprinklr Service | Sprinklr | Reimagine every support conversation with AI that understands and unifies CX. |
| Talkdesk | Talkdesk AI | AI-powered cloud contact center for seamless customer experiences. |
| Talkdesk CX Cloud | Talkdesk AI | AI-powered cloud contact center platform for seamless omnichannel customer service. |
| Talkdesk Express | Talkdesk AI | AI-powered customer service for small businesses, designed for ultra-fast setup. |
| Talkdesk Identity | Talkdesk AI | AI-powered identity verification for secure contact centers. |
| Twilio Flex | Twilio Flex | A fully programmable cloud contact center platform for limitless customization. |
| U-Capture | Uniphore | Capture, control, and access high-quality, AI-ready voice and screen data from every conversation. |
| U-Trust | Uniphore | Secure and seamless customer verification with voice biometrics and authentication. |
| Voice Agent API | Speechmatics | Build responsive AI voice agents with sub-second, speaker-aware STT/TTS across 55+ languages. |
| Voice AI Agent | Ada | Autonomously resolve customer calls with AI, reducing costs and boosting CSAT. |
| Zendesk Talk | zendesk | Integrated voice and call center solution for seamless customer support. |
Live Chat & Messaging (32)
| Solution | Provider | Description |
|---|---|---|
| Attentive Concierge™ | Attentive | Instant, AI-powered conversational commerce for support, buying questions, and product discovery. |
| BoldDesk Live Chat | BoldDesk | Affordable, intuitive, and scalable live chat for real-time customer support. |
| CallMiner LiveTranslate | CallMiner | AI-powered, real-time multilingual translation for natural customer-agent conversations. |
| Chatwoot | Chatwoot | Modern, open-source, and self-hosted omnichannel customer support platform. |
| Conversation Insights Agent | Uniphore | GenAI-powered conversational insights for optimized customer support. |
| Crisp | Crisp | The AI Customer Support Platform for Every Business. |
| Dixa Channels | Dixa | Unified omnichannel communication for seamless customer conversations across phone, email, chat, and messaging apps. |
| Dixa Conversation Engine | Dixa | No-code automation and intelligent routing for streamlined customer interactions. |
| Freshchat | Freshworks | Engage customers across channels with AI-powered messaging, live chat, and chatbots. |
| Freshworks Customer Service Suite | Freshworks | An all-in-one omnichannel solution for modern customer service, powered by AI and automation. |
| Front Live Chat | Front | Deliver real-time customer support and automate interactions directly on your website. |
| HappyFox Live Chat | HappyFox | Unlimited agents, deep integrations, and real-time customer support for your website. |
| Kustomer IQ Agent Assist | Kustomer IQ | AI-powered copilot for customer service agents, offering personalized communication, 2-way translations, and conversatio... |
| Live Chat | Groove HQ | Real-time customer assistance directly on your website or app. |
| Live Chat (Beacon) | helpscout | Provide real-time customer support and self-service with AI Answers through live chat on your website. |
| Live Chat Software | LiveAgent | Enhance customer service with real-time live chat and multi-channel support. |
| Live Chat Widget | Crisp | Real-time, customizable live chat for instant customer engagement and support. |
| Live-stream Customer Service App | VTEX | Deliver personalized, one-to-one customer service via live-stream video for an exclusive shopping experience. |
| LiveChat | livechat | AI-powered live chat for sales, support, and customer engagement. |
| Messaging & Live Chat | TeamSupport | AI-powered live chat and messaging for B2B customer support and engagement. |
| Olark | olark | Simple chat and AI tools for support, sales, and lead generation. |
| Ortto Talk (Live Chat) | Ortto | AI-powered live chat, seamlessly integrated with marketing automation and customer data for personalized support. |
| Peek (Co-browsing) | Reamaze | Real-time screensharing and co-browsing for instant customer support and insights. |
| Real-Time Agent Assist | Tethr | Empower agents to deliver exceptional service with the AI assistant that's helpful, not distracting. |
| Real-Time Agent Workflow | Tethr | Real-time guidance, scripting, and workflows for customer support agents. |
| Real-Time Coaching | Balto | Live AI-powered coaching and feedback for contact center agents during customer conversations. |
| Shared Inbox | helpscout | Manage customer conversations collaboratively across email, chat, and social in a shared inbox. |
| Shared Inbox Software | Kayako | Unify customer conversations from all channels in one collaborative inbox. |
| Tidio | Tidio | AI-powered customer service: Live chat, chatbots, and helpdesk in one platform. |
| Twilio Verify | Twilio Flex | Turnkey API for multichannel user authentication and identity verification to fight fraud. |
| Visitor Insights | olark | Score leads, prioritize chats, and personalize service with visitor data from public profiles. |
| Zendesk Messaging | zendesk | Instant, conversational support via real-time chat and social media direct messaging. |
Customer Engagement (27)
| Solution | Provider | Description |
|---|---|---|
| Advanced Analytics | Tethr | AI-powered conversation intelligence for customer experience and agent performance. |
| AI for Service | Kore.ai | Empower customers and agents with agentic AI for personalized, efficient service. |
| AppFoundry | Genesys Cloud CX | Extend Genesys CX platforms with a marketplace of integrations, applications, and services. |
| CallMiner Visualize | CallMiner | Visually explore conversation intelligence data to create shareable presentations and drive action. |
| Dixa | Dixa | The AI-driven customer service platform for consumer brands. |
| Engagement AI | ChurnZero | AI for smarter insights and stronger customer relationships. |
| Five9 Digital Engagement | five9 | Seamless omnichannel customer interactions across digital and voice channels. |
| Freshworks Platform | Freshworks | A flexible, AI-powered enterprise platform for all Freshworks applications. |
| Genesys DX | Genesys Cloud | Deliver intuitive digital experiences with AI-powered customer engagement. |
| Intelligent Customer Resolution & Complaints Technology | Equiniti | Automate complaints, ensure compliance, and enhance customer engagement with intelligent technology. |
| Live Dashboard | Reamaze | Monitor live customer activity, browsing, and shopping data for proactive support. |
| Oracle AI for Customer Experience (CX) | Oracle Corporation | AI-powered CX to personalize customer interactions and drive business outcomes. |
| Oracle Customer Experience (CX) | Oracle Corporation | Go beyond CRM with a connected suite of cloud applications for sales, service, marketing, and commerce. |
| Pointillist | Genesys Cloud CX | Measure, monitor, and orchestrate customer journeys to optimize CX and improve digital containment. |
| Quadient Inspire platform | Quadient | The world's leading platform for personalized, compliant customer communications. |
| Qualtrics XM Platform | Qualtrics | A system of action to manage and improve customer, employee, product, and brand experiences. |
| Sales Order Processing Automation Software | Esker | Automate sales order processing with AI and RPA for optimized data recognition and verification. |
| Salesforce Einstein | Salesforce Einstein | AI-powered customer service for smarter, faster, and more personalized experiences. |
| Salesforce Service Cloud | Salesforce Einstein | AI-powered customer service for smarter, faster, and more personalized experiences. |
| Staircase AI by Gainsight | Gainsight | Real-time, AI-powered customer engagement insights across all conversations. |
| Talkdesk Navigator | Talkdesk AI | Generative AI for intuitive, conversational customer journey orchestration. |
| U-Connect | Uniphore | Omnichannel customer engagement platform for voice, chat, email, and social media interactions. |
| Uniphore X Platform | Uniphore | AI-native platform for enhanced customer and employee interactions. |
| Verint Da Vinci™ AI services | Verint | Intelligent AI services for superior customer engagement and support. |
| Verint Web & Mobile | Verint | Unify digital data to track and improve the customer experience across web and mobile. |
| XM for Customer Experience | Qualtrics | Software to immediately surface customer friction and guide frontline teams to better serve clients. |
| Zendesk Sunshine | zendesk | Unify customer data across all touchpoints for a complete, actionable view. |
Knowledge Base & Self-Service (26)
| Solution | Provider | Description |
|---|---|---|
| AI Knowledge Base | Reamaze | Simple, intuitive customer support software for chat, social, SMS, FAQ, and email on a single platform. |
| AI Suite | Helpjuice | AI-powered features for instant content creation, smart search, and automated support in your knowledge base. |
| API Documentation Module | Document360 | Create, manage, and publish comprehensive, interactive API documentation with ease. |
| Articles | Intercom Fin | The #1 AI Agent for customer service, resolving complex queries with high-quality answers. |
| Audio Description | Verbit | Fast, cost-effective AI Audio Description for enhanced accessibility and compliance. |
| Beacon | helpscout | Embeddable support widget for self-service, live chat, and contact forms on your website or app. |
| BoldDesk Knowledge Base | BoldDesk | Empower customers and employees with a comprehensive self-service knowledge base. |
| Discover | Forethought | AI for customer support: surfaces insights, identifies knowledge gaps, offers recommendations. |
| Docs | helpscout | Empower customers with self-service answers and reduce support volume with a powerful knowledge base. |
| Document360 | Document360 | AI-powered knowledge base platform for self-service and internal documentation. |
| Experience Cloud | salesforce | Create connected digital experiences for customers, partners, and employees. |
| Front Knowledge Base | Front | Empower customers with self-service and deflect common questions using a native knowledge base. |
| Gainsight Customer Communities | Gainsight | Drive customer engagement, harness product feedback, and enable self-service at scale. |
| Gorgias Automate | gorgias | AI-powered self-service for live chat to resolve customer queries instantly. |
| Help Center Portal | Chatwoot | Empower customers with a self-service portal for instant answers and reduced support queries. |
| Helpjuice | Helpjuice | Scale customer support and boost team productivity with an AI-powered knowledge base. |
| Helpjuice Chrome Extension | Helpjuice | Access your knowledge base and create articles from any webpage instantly. |
| Knowledge Base | Crisp | Empower self-service with a customizable, integrated knowledge base for instant customer answers. |
| Knowledge Base Assistant | Document360 | Delivers in-app product assistance and contextual help directly to your clients. |
| Knowledge Base Software | LiveAgent | Intuitive knowledge base software to manage company knowledge and empower customer self-service. |
| NICE CXone Expert | NICE CXone | Smart knowledge management for self-service and agents, meeting customers on any device. |
| Self-Service Agent | Uniphore | Autonomous AI agents delivering 24/7, human-like support across voice and digital channels. |
| Status Page | Reamaze | Keep customers informed during incidents or outages with a customizable, public status page showing uptime and downtime. |
| Verint Knowledge Management | Verint | Empower agents and customers with AI-driven knowledge for consistent, efficient service. |
| WalkThroughs | ChurnZero | In-app guidance for user onboarding and product adoption, from sign-up to success. |
| Wizardshot | Helpjuice | Create AI-powered step-by-step tutorials in seconds. |
Customer Success (21)
| Solution | Provider | Description |
|---|---|---|
| CallMiner Coach | CallMiner | Monitor, understand & optimize agent performance at scale. |
| ChurnZero | ChurnZero | The platform and partner for customer growth. |
| ChurnZero AI / Customer Success AI™ | ChurnZero | Automate tasks, execute on risks & opportunities, and personalize customer interactions at scale. |
| Customer Learning Cloud | WorkRamp | Scale customer and partner training with AI, automation, and intelligence. |
| Customer Success | Certinia | Empower organizations to deliver customer value with certainty on Salesforce. |
| Gainsight | Gainsight | The AI-powered retention engine for customer-led growth. |
| Gainsight CS | Gainsight | The leading customer success solution for retention, expansion, and efficiency. |
| Gainsight CustomerOS | Gainsight | Orchestrate every step of the customer journey—from onboarding to outcomes. |
| HappyFox Workflows | HappyFox | Advanced no-code workflow automation to expedite processes and boost productivity. |
| Medallia Total Experience Profiles | Medallia | Unify customer, employee, and operational data for a complete view of total experience. |
| Planhat | Planhat | Unify customer data, drive proactive success, and accelerate revenue growth with AI. |
| Renewal and Forecast Hub | ChurnZero | Confidently predict customer renewals and growth with centralized revenue insights. |
| Skilljar by Gainsight | Gainsight | Scale onboarding, boost adoption, and monetize customer education. |
| SuccessBLOCs | Totango | Pre-built, no-code customer success program templates for optimizing customer journeys. |
| Totango | Totango | Turn customer outcomes into customer growth and retention. |
| Unison AI | Totango | AI-powered churn intelligence to rapidly detect customer risk and reduce churn. |
| Vitally | Vitally | Unify data, automate workflows, and drive customer outcomes at scale. |
| Vitally AI | Vitally | Your AI Copilot for Customer Success to save time and unlock growth. |
| Vitally Docs | Vitally | Streamline real-time collaboration and information sharing between customers and Customer Success teams. |
| Vitally Playbooks | Vitally | Automate customer success workflows with triggers, actions, and branching logic. |
| Vitally Renewal Management Blueprint | Vitally | Effectively manage customer renewals and boost retention with Vitally's structured approach and tools. |
Customer Feedback & Surveys (19)
| Solution | Provider | Description |
|---|---|---|
| AI Feedback Intelligence Platform | Zonka | Transform unstructured feedback into real-time, role-based intelligence. |
| AskNicely | AskNicely | Measure, motivate, and improve customer experience in real-time for frontline teams. |
| AskNicely TV | AskNicely | Real-time customer feedback display for CX teams, fostering a feedback-driven culture and improving performance. |
| CallMiner Analyze | CallMiner | Uncover deep insights from customer conversations for root-cause analysis and omnichannel journey mapping. |
| CallMiner Outreach | CallMiner | AI-powered surveys and engagement campaigns for personalized customer feedback. |
| Customer Feedback Analytics Platform | Enterpret | Unify, analyze, and act on all your customer feedback with AI. |
| Delighted | Qualtrics | Collect and analyze feedback with the fastest, easiest experience management platform. |
| Dixa Intelligence | Dixa | Unlock powerful analytics and AI-driven insights to elevate customer support performance. |
| Feedback Software | UseResponse | Collect, organize, and act on customer feedback, ideas, and bug reports to drive product improvement. |
| Freshsurvey | Freshworks | Gather customer feedback effortlessly with powerful surveys. |
| Medallia | Medallia | Transform customer and employee feedback into actionable insights with AI. |
| Medallia Digital Experience | Medallia | Capture real-time insights across digital channels to enhance customer experience. |
| Qualtrics Edge | Qualtrics | AI-powered market research platform for instant, confident decisions. |
| Qualtrics XM Discover | Qualtrics | Uncover hidden experience insights to drive action and improve customer support. |
| Reviews Agent | Siena AI | AI-powered agent to efficiently manage and respond to customer reviews across all platforms. |
| UserVoice | UserVoice | Centralize product feedback, transform it into customer intelligence, and build better products. |
| Verint Enterprise Feedback Management (EFM) | Verint | Unrivaled view of customer feedback through speech, text, and operational insights. |
| Verint Unified VoC | Verint | Unify customer insights across channels to optimize omnichannel CX. |
| Zonka Feedback | Zonka | AI Customer Feedback & Intelligence Platform for actionable CX insights. |