AI-Powered Customer Support Automation
Hallucination-Free AI agents that turn customer experience into revenue.
Executive Summary
Alhena AI (formerly Gleen AI) is an advanced AI platform designed for e-commerce and SaaS companies to automate customer support and enhance sales. It provides AI-powered solutions like Support Concierge, Shopping Assistant, Agent Assist, and Social Commerce to handle inquiries, personalize shopping, and boost agent efficiency. The platform focuses on delivering accurate, on-brand, and hallucination-free customer interactions, aiming to significantly reduce support costs while driving conversions and increasing average order value.
Use Cases
- Automating common customer inquiries such as order tracking, returns, and basic support.
- Providing personalized shopping assistance and product recommendations to boost sales.
- Empowering human support agents with AI-generated summaries and drafted responses to improve efficiency.
- Engaging customers on social media platforms for both support and sales conversions.
- Reducing overall support costs and improving Customer Satisfaction (CSAT) scores.
- Increasing conversion rates and average order value through proactive AI interactions.
Features
Visibility
- Advanced AI Analytics: Provides detailed analytics on AI usage, revenue impact, and customer behavior to optimize performance.
- Real-time Chatbot Performance Monitoring: Offers insights into chatbot interactions and efficiency, aiding in strategic decision-making.
- A/B Testing for Responses: Allows users to test the efficacy of various AI responses to continuously improve customer interactions.
- Conversation Reporting: Generates reports on specific and overall conversation outcomes, lead capture, and conversion success rates.
Intelligence
- Hallucination-Free AI Agents: Ensures reliable, factual support by grounding responses in verified content and employing rigorous accuracy controls.
- Action-Oriented Conversations: AI agents don't just answer questions but can execute workflows like booking appointments, canceling orders, and tracking shipments.
- Personalized Shopping Assistant: Guides customers with tailored product recommendations, smart FAQs, and nudges to increase conversions and average order value.
- AI Agent Assist: Empowers human support teams by summarizing customer inquiries and drafting responses, improving resolution speed and accuracy.
- Adaptive Learning from Interactions: The AI actively learns from ongoing customer conversations, identifying patterns and continuously optimizing responses and actions.
Support
- Seamless Human Handoff: Ensures smooth escalation to live agents with full conversation history and configurable business hours for transfers.
- Multi-Language Support: The AI can communicate in multiple languages, catering to a diverse user base across different regions.
- 24/7 Omnichannel Availability: Provides round-the-clock assistance across various channels including website, email, and social media.
- Customizable Brand Voice: Allows tailoring the chatbot's tone and style to align with the brand's unique voice, ensuring consistent communication.
Technical Specifications
- Architecture
- Agentic Architecture, Modular Agentic Framework, Multi-model LLM strategy
- Deployment
- Cloud/SaaS
- Authentication
- N/A
- API Available
- Yes
- MCP Server
- Yes
AI/ML Stack
- NLP
- Machine Learning
- LLM
- Generative AI
- Conversational AI
- Agentic RAG
- Agentic Chunking
- Vector Search
Integrations
- Zendesk
- Freshdesk
- Gorgias
- Intercom
- Shopify
Security & Compliance
Certifications: SOC 2 Type II, GDPR
Encryption: Data is kept private and secure (encryption implied for data at rest and in transit).
Pricing
- Model
- Subscription, tiered based on conversation volume
- Starting Price
- Free plan (up to 50 conversations/month), Basic plan ($1.10 per conversation), Pro plan ($239/month for up to 200 conversations, $599/month for up to 550 conversations, $1199/month for up to 1200 conversations), Enterprise (custom pricing).
- Target Customer
- Startups, Small to Medium Businesses, Mid-market to Enterprise, e-commerce and DTC brands
- Contract Type
- Monthly and annual billing (annual offers up to 20% savings).
- Free Trial
- Yes, Free plan (50 conversations/month), Custom demo available. (credit card required)
About Alhena
Alhena (formerly Gleen AI) provides hallucination-free generative AI solutions for customer success teams, primarily targeting eCommerce businesses. Their omnichannel AI platform drives profitability for online retailers by automating support, personalizing shopping journeys, and boosting conversions across various channels.