Alhena AI Support Concierge
Automate customer support, empower actions, and slash costs with AI.
Executive Summary
Alhena AI Support Concierge is an AI-powered solution designed to automate a significant portion of customer inquiries, reducing operational costs and improving customer satisfaction. It acts as a relentless operational force multiplier, integrating deeply with existing systems like ERPs and leading help desks. The concierge empowers customers by enabling them to perform actions directly, such as booking appointments, canceling orders, tracking orders, and managing returns, rather than just receiving information. It provides 24/7 support across multiple channels, handling basic to complex issues efficiently. Built with hallucination-free AI, the platform ensures accurate and comprehensive responses. It offers features like custom agents, incremental training, smarter feedback, and CSAT tracking, specifically designed for eCommerce businesses to transform customer experience into revenue.
Use Cases
- Automating order tracking and status updates for customers.
- Processing customer returns and exchanges efficiently.
- Handling appointment booking and cancellations automatically.
- Providing 24/7 basic support and answering frequently asked questions.
- Integrating with ERPs and help desks for seamless customer actions.
Features
Intelligence
- Hallucination-Free AI: Ensures accurate and reliable responses by preventing AI hallucinations.
- Custom AI Agents: Allows creation of custom AI agents tailored to specific business needs.
- Incremental Training: Enables continuous improvement of AI models through incremental training.
- Smarter Feedback Loop: Incorporates smarter feedback mechanisms to refine AI performance.
Support
- 24/7 Customer Support: Provides round-the-clock automated assistance to customers.
- Action-Oriented Support: Empowers customers to perform direct actions like order tracking, returns, and cancellations.
- Multi-Channel Support: Delivers support across various channels including email and chat.
- CSAT Tracking: Monitors and tracks customer satisfaction to measure and improve service quality.
Technical Specifications
- Deployment
- SaaS
- API Available
- Yes
AI/ML Stack
- Generative AI
Integrations
- Zendesk
- Freshdesk
- Intercom
- EasyPost
- WooCommerce
- Gladly
Security & Compliance
Certifications: SOC 2 Type 2
Encryption: Data encrypted in transit and at rest.
Pricing
- Starting Price
- Contact sales
- Target Customer
- SMB,Mid-Market,Enterprise
Ratings & Reviews
G2: 4.7/5/5
About Alhena
Alhena (formerly Gleen AI) provides hallucination-free generative AI solutions for customer success teams, primarily targeting eCommerce businesses. Their omnichannel AI platform drives profitability for online retailers by automating support, personalizing shopping journeys, and boosting conversions across various channels.