Conversational AI Platform
Boost employee and customer satisfaction with enterprise-grade conversational AI across all channels.
Executive Summary
Aisera's Conversational AI Platform empowers enterprises to build, train, and deploy AI solutions that understand and process human language across various channels. It is designed to significantly boost both employee and customer satisfaction by automating interactions and providing intelligent assistance. The platform leverages advanced machine learning and generative AI to continuously improve performance, allowing for deep customization of bot workflows and the generation of personalized, contextually relevant, and empathetic responses. The platform supports a wide range of enterprise use cases, from automating IT and HR support to enhancing customer service and streamlining ticketing systems. It integrates seamlessly with hundreds of existing enterprise systems, including homegrown tools, through its open API architecture and extensive connectors. Aisera is built with enterprise-grade security and compliance in mind, adhering to various certifications and data privacy frameworks to ensure trusted and responsible AI operations.
Use Cases
- Automating IT and HR support for employees
- Enhancing customer service interactions and self-service
- Deploying intelligent AI agents for various business operations
- Streamlining ticketing systems with AI co-pilots
Features
Visibility
- Admin User Interface: A centralized UI for managing AI agents, integrations, and platform settings.
- Workflow Customization: Tools to tweak and customize bot workflows and conversational flows.
Intelligence
- Natural Language Understanding (NLU): Advanced AI to understand and process human language across various channels.
- Generative AI Responses: Generates personalized, contextually relevant, and empathetic responses.
- AI Co-pilots: Provides real-time suggestions and assistance to human agents or users.
Support
- Automated Customer Support: Resolves customer queries and issues efficiently through AI-powered conversations.
- Employee Self-Service: Provides instant answers and support to employees for IT, HR, and other internal queries.
- AI-powered Ticketing: Automates ticket creation, routing, and resolution with AI co-pilots and intelligent workflows.
Technical Specifications
- Architecture
- Microservices-based, open API architecture supporting cloud, on-premises, or hybrid deployments, leveraging a vector database for knowledge management and AI agents for task execution.
- Deployment
- SaaS, On-Premise, Hybrid
- API Available
- Yes
AI/ML Stack
- Machine Learning
- Generative AI
- Natural Language Processing (NLP)
Security & Compliance
Certifications: SOC 2 Type II, ISO/IEC 27001, CSA Star Level 1
Pricing
- Starting Price
- Contact sales
- Target Customer
- Enterprise
About Aisera
Aisera provides an AI agent platform for enterprise automation, specializing in generative AI and automation solutions to improve enterprise service delivery and support. Its platform, including the AI Service Experience (AISX), automates IT, HR, and customer service processes, leveraging large language models for conversational AI, ticket automation, and self-service experiences. Aisera was acquired by Automation Anywhere in February 2024.