Chatbots
Automated chatbots for efficient customer support, sales, and ticket handling.
Executive Summary
Re:amaze Chatbots provide a comprehensive solution for automating customer support and enhancing sales engagement, particularly tailored for eCommerce businesses. The platform offers both pre-built chatbots, such as Hello Bot, FAQ Bot, and Order Bot, designed to handle common inquiries like greetings, frequently asked questions, and order status updates, as well as the flexibility to build custom chatbots. This dual approach allows businesses to quickly deploy automated responses for high-frequency, low-complexity interactions while also addressing unique operational needs. A key differentiator is the Re:amaze AI Agent, which moves beyond rigid scripts to understand customer intent and provide more intelligent, context-aware responses. This capability streamlines ticket handling, reduces the workload on human agents, and ensures customers receive instant, relevant support across various channels. By integrating with existing knowledge bases and offering workflow automation, Re:amaze Chatbots empower businesses to deliver efficient, scalable customer service and drive sales through proactive engagement.
Use Cases
- Automating responses to frequently asked questions (FAQs) to reduce agent workload.
- Providing instant order status updates and tracking information to customers.
- Greeting website visitors and guiding them to relevant products or support resources.
- Capturing customer information and qualifying leads before handing off to a human agent.
- Offering 24/7 customer support for common issues outside of business hours.
Features
Visibility
- Live Dashboard: Monitor online customer activity and chatbot interactions in real-time.
- Website Integration: Easily integrate chatbots into your website for seamless customer engagement.
Intelligence
- AI Agent: Understand customer intent and provide intelligent, context-aware responses.
- Customer Intents (Sentiments): Analyze customer sentiments to route conversations or provide targeted responses.
- Pre-built Chatbots: Utilize Hello Bot, FAQ Bot, and Order Bot for common customer inquiries.
- Custom Chatbots: Build your own custom chatbots to meet specific business needs.
Support
- Automated Ticket Handling: Chatbots automate responses and handle tickets, reducing agent workload.
- FAQ Integration: Chatbots can pull answers directly from your public or internal FAQ knowledge base.
- Response Templates: Leverage pre-defined response templates for quick and consistent chatbot replies.
Technical Specifications
- Architecture
- REST-like API with JSON format for programmatic access to resources.
- Deployment
- SaaS
- API Available
- Yes
Integrations
- WooCommerce
Pricing
- Model
- Subscription-based, tiered pricing
- Starting Price
- Contact sales
- Target Customer
- SMB,Mid-Market
- Contract Type
- Monthly,Annual
- Free Trial
- Yes, 14 days (no credit card required)
Ratings & Reviews
G2: 4.7/5/5
About Reamaze
Reamaze is a unified customer support platform for online businesses, launched in 2012 from San Jose, California. It consolidates multi-channel communication (email, live chat, social media, SMS, VoIP, video calls, push notifications) into a single inbox and offers AI-powered tools for automation, conversation suggestions, and knowledge base creation.