Reamaze
About Reamaze
Reamaze is a unified customer support platform for online businesses, launched in 2012 from San Jose, California. It consolidates multi-channel communication (email, live chat, social media, SMS, VoIP, video calls, push notifications) into a single inbox and offers AI-powered tools for automation, conversation suggestions, and knowledge base creation.
Company Details
- Website
- https://www.reamaze.com
- Funding
- Acquired
- https://www.linkedin.com/company/reamaze
Specializations
- Customer Support
- Live Chat
- Helpdesk
- eCommerce
- AI/ML
Products & Solutions (8)
| Product | Category | Sub-Category | Description |
|---|---|---|---|
| AI Knowledge Base | customer-support | Knowledge Base & Self-Service | Simple, intuitive customer support software for chat, social, SMS, FAQ, and email on a single platform. |
| Chatbots | customer-support | Chatbots & Virtual Agents | Automated chatbots for efficient customer support, sales, and ticket handling. |
| Developer APIs | customer-support | Help Desk & Ticketing | Integrate Reamaze customer support functionality into your applications with powerful APIs and SDKs. |
| Live Dashboard | customer-support | Customer Engagement | Monitor live customer activity, browsing, and shopping data for proactive support. |
| Peek (Co-browsing) | customer-support | Live Chat & Messaging | Real-time screensharing and co-browsing for instant customer support and insights. |
| Push Campaigns | marketing | Marketing Automation | Targeted push notification campaigns to increase re-engagement and boost sales. |
| Reamaze | customer-support | Help Desk & Ticketing | Unified customer service, chat, and helpdesk platform with built-in AI. |
| Status Page | customer-support | Knowledge Base & Self-Service | Keep customers informed during incidents or outages with a customizable, public status page showing uptime and downtime. |
Notable Customers
- Printful
- BuiltBar
- Moviepilot
- Ellusionist