Live Dashboard
Monitor live customer activity, browsing, and shopping data for proactive support.
Executive Summary
The Re:amaze Live Dashboard provides customer support teams with real-time visibility into their website or application traffic and individual customer activity. It allows agents to monitor customers' current browsing paths, shopping cart contents, geolocation, and historical interactions as they happen. This comprehensive overview includes both known and unknown (guest) users, along with their local time zones. By leveraging this real-time data, support agents can proactively engage customers, offer contextual assistance, and send targeted messages. Features like "Re:amaze Peek" enable agents to get a deeper understanding of a customer's current context during a conversation, while "Re:amaze Cues" facilitate automated messaging based on customer behavior. The Live Dashboard is a key component for delivering timely and personalized customer support.
Use Cases
- Proactively engage customers based on their real-time browsing and shopping activity.
- Provide contextual support by understanding a customer's current journey on the website or app.
- Monitor overall website or app traffic and identify active users for targeted outreach.
- Analyze customer browsing history and geolocation to personalize interactions.
- Automate messaging to online customers based on specific behavioral triggers.
Features
Visibility
- Real-time Traffic Visualization: Visualize live website or app traffic in real-time, including total active customers.
- Online User List: See a list of currently online users, their local time zone, and whether they are known or unknown (guests).
- Customer Activity & Geolocation: Monitor customers' browsing activity, shopping data, browsing histories, and geolocation data.
- Live View within Conversations: Access live customer activity and context directly within ongoing conversations.
Intelligence
- Proactive Messaging Cues: Automatically message online customers based on their activity and browsing patterns.
- Chatbot Integration: Integrate with Re:amaze Chatbots to engage customers based on live activity.
Support
- Direct Messaging: Send 1-on-1 messages to online customers directly from the dashboard.
- Re:amaze Peek: Get a sneak peek at what a customer is doing in real-time to provide contextual support.
Technical Specifications
- Architecture
- RESTful API for data access and integration.
- Deployment
- SaaS
- API Available
- Yes
Integrations
- Pipedrive
Security & Compliance
Encryption: Data transmission secured via SSL/HTTPS.
Pricing
- Model
- Subscription-based, tiered plans (e.g., Pro Plan, Plus Plan)
- Starting Price
- Included in Pro Plan and above
- Target Customer
- SMB,Mid-Market
Ratings & Reviews
G2: 4.7/5/5
About Reamaze
Reamaze is a unified customer support platform for online businesses, launched in 2012 from San Jose, California. It consolidates multi-channel communication (email, live chat, social media, SMS, VoIP, video calls, push notifications) into a single inbox and offers AI-powered tools for automation, conversation suggestions, and knowledge base creation.