Developer APIs
Integrate Reamaze customer support functionality into your applications with powerful APIs and SDKs.
Executive Summary
Reamaze offers a comprehensive suite of Developer APIs and SDKs, including Reamaze.js, designed to allow businesses to deeply integrate Reamaze's customer support capabilities into their existing websites and web applications. The API provides a REST-like interface, exposing Reamaze resources in a JSON format, enabling programmatic access to critical customer service data and functionality. Developers can leverage these tools to automate workflows, create custom support experiences, and extend Reamaze's features. This includes the ability to create new customer conversations, manage knowledge base articles, send user data for segmentation, and retrieve performance metrics like response times, all through secure and customizable integrations. The developer tools are ideal for businesses looking to embed customer support directly into their product, build custom dashboards, or synchronize customer data across various platforms, ensuring a seamless and integrated customer experience.
Use Cases
- Automate conversation creation and management from external systems.
- Embed Reamaze chat and support widgets directly into custom web applications.
- Programmatically manage and publish knowledge base articles.
- Retrieve customer service performance metrics for custom reporting and analytics.
- Send customer data to Reamaze for segmentation and personalized support.
Features
Visibility
- Programmatic Data Access: Access Reamaze data like conversations, articles, and reports programmatically for use in custom interfaces and applications.
Intelligence
- Response Time Metrics: Retrieve daily response time metrics and summaries to analyze customer service efficiency.
Support
- Conversation Management: Create and manage customer conversations directly through API calls.
- Knowledge Base Management: Programmatically create and update knowledge base articles.
Technical Specifications
- Architecture
- Open API with GUI tools and Reamaze.js
- Deployment
- SaaS
- API Available
- Yes
Integrations
- WooCommerce
- WordPress
- BigCommerce
Pricing
- Model
- Scalable pricing
- Target Customer
- SMB,Mid-Market,Enterprise
- Free Trial
- Yes
About Reamaze
Reamaze is a unified customer support platform for online businesses, launched in 2012 from San Jose, California. It consolidates multi-channel communication (email, live chat, social media, SMS, VoIP, video calls, push notifications) into a single inbox and offers AI-powered tools for automation, conversation suggestions, and knowledge base creation.
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