Reamaze
Unified customer service, chat, and helpdesk platform with built-in AI.
Executive Summary
Reamaze is an intelligent customer helpdesk platform designed to consolidate all customer support channels into a single, unified inbox. It is primarily used by businesses, especially e-commerce, to manage customer conversations across email, live chat, social media, SMS, VoIP, and video calls. The platform leverages AI to enhance agent productivity, automate tasks, and provide faster, more consistent customer experiences. Its key value lies in streamlining support operations, improving customer engagement, and offering robust reporting for better insights.
Use Cases
- Consolidating customer communications from multiple channels into a single platform.
- Automating responses and common inquiries using AI-powered chatbots and workflows.
- Providing real-time live chat support and proactive customer engagement on websites.
- Building and managing self-service knowledge bases and FAQs for customers.
- Enhancing agent productivity through AI-driven suggestions, summarization, and translation.
- Managing customer support for multiple brands from one Reamaze account.
Features
Visibility
- Live Dashboard: Monitor real-time customer activity, browsing behavior, shopping data, and geolocation on your website.
- Advanced Reporting: Access detailed reports on conversation volume, response times, staff performance, and AI/chatbot effectiveness.
- Connected Customer Insights: View custom profile data about customers, pulling information from third-party apps or via SDK, alongside their messages.
- Co-browsing (Peek): Frictionless co-browsing to see customers' roadblocks in real-time and assist them more effectively.
Intelligence
- AI Agent & Chatbots: Deploy pre-built or custom chatbots (Hello Bot, FAQ Bot, Order Bot) and an AI Agent to automate responses, handle common inquiries, and engage customers 24/7.
- AI-Powered Response Generation: AI assists agents by suggesting responses, pre-drafting replies, and translating messages for efficient and professional communication.
- AI Summarization & Intent Detection: AI can summarize long conversations and intelligently parse customer messages to detect intent, enabling smarter automation and quicker understanding.
- AI Knowledge Base & Article Creation: AI helps create and populate FAQ articles, which also train the AI Agent, providing instant drafts and organized self-service content.
Support
- Omnichannel Shared Inbox: Manage all customer communications (email, chat, social, SMS, VoIP, video) from a single, collaborative inbox.
- Workflows & Macros: Automate common tasks, responses, and conversation routing using customizable workflows and macros.
- Knowledge Base/FAQ: Create customizable and embeddable FAQ centers for self-service, reducing support volume.
- Mobile Apps: Manage customer support on the go with native iOS and Android applications, including real-time notifications.
Technical Specifications
- Architecture
- Cloud-native SaaS
- Deployment
- Cloud/SaaS
- Authentication
- SSO, HTTP Basic Auth, Email/Password, Google/Microsoft Sign-in
- API Available
- Yes
- MCP Server
- No
AI/ML Stack
- NLP
- Machine Learning
- LLM
Security & Compliance
Encryption: SSL/HTTPS for API access and data in transit; encryption for safeguarding customer information.
Pricing
- Model
- Per user/month or per conversation volume (Starter plan).
- Starting Price
- Basic: $29/user/month, Pro: $49/user/month, Plus: $69/user/month. Annual billing offers a 10% discount.
- Target Customer
- SMB to Mid-Market, especially e-commerce businesses and SaaS startups.
- Contract Type
- Monthly, Annual available (with discount). No contracts or cancellation fees.
- Free Trial
- Yes, 14 days (credit card required)
Ratings & Reviews
G2: 4.5/5
About Reamaze
Reamaze is a unified customer support platform for online businesses, launched in 2012 from San Jose, California. It consolidates multi-channel communication (email, live chat, social media, SMS, VoIP, video calls, push notifications) into a single inbox and offers AI-powered tools for automation, conversation suggestions, and knowledge base creation.