Status Page
Keep customers informed during incidents or outages with a customizable, public status page showing uptime and downtime.
Executive Summary
Re:amaze Status Page is a feature designed to help businesses maintain transparency with their customers during service disruptions, scheduled maintenance, or operational issues. It provides a public-facing web page where real-time information about system status, incidents, and outages can be displayed. This tool enables proactive communication, reducing the volume of inbound support requests during critical events and fostering customer trust. It's a customizable component of the broader Re:amaze customer support platform, allowing businesses to manage and update their operational status efficiently.
Use Cases
- Informing customers about service outages and incidents
- Communicating scheduled maintenance windows
- Displaying real-time system uptime and performance
- Building customer trust through transparency
- Reducing inbound support requests during service disruptions
Features
Visibility
- Public Status Page Display: A dedicated web page to publicly display real-time operational status, incident updates, and scheduled maintenance.
- Incident & System Management: Tools to create, update, and manage incidents, system components, and maintenance schedules.
- Customization Options: Ability to customize the appearance and content of the status page.
Support
- Proactive Customer Communication: Automatically inform customers about service disruptions and resolutions, reducing the need for manual support inquiries.
Technical Specifications
- Deployment
- SaaS
- API Available
- Yes
AI/ML Stack
- AI-powered live chat
- AI Agent (Beta)
Integrations
- WooCommerce
- WordPress
Pricing
- Model
- Per user per month, with a-la-carte option for basic plans.
- Starting Price
- Starts at $69 per team member per month (included in Plus plan), or a-la-carte for Basic plan.
- Target Customer
- SMB,Mid-Market
- Contract Type
- Monthly,Annual
- Free Trial
- Yes, 14 days
About Reamaze
Reamaze is a unified customer support platform for online businesses, launched in 2012 from San Jose, California. It consolidates multi-channel communication (email, live chat, social media, SMS, VoIP, video calls, push notifications) into a single inbox and offers AI-powered tools for automation, conversation suggestions, and knowledge base creation.
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