Aisera
AI Service Management for the Autonomous Enterprise.
Executive Summary
Aisera is an AI Service Management platform that automates IT, HR, and customer support for large enterprises. It leverages proprietary AiseraGPT and conversational AI to deliver personalized self-service, enhance agent productivity, and streamline operations. The platform provides significant business value by reducing operational costs, improving resolution times, and boosting customer satisfaction through intelligent automation and proactive issue resolution.
Use Cases
- Automated IT Help Desk support and incident resolution
- HR self-service for common queries and policy information
- Customer service automation via chat, email, and voice channels
- Proactive detection and resolution of service issues
- Optimization of enterprise knowledge management and content creation
- Enhancing agent productivity and reducing average handling time
Features
Visibility
- AI-Powered Analytics Dashboards: Real-time insights into self-service adoption, agent performance, resolution rates, and cost savings.
- Intent & Sentiment Analysis: Detailed reporting on user intent trends, sentiment shifts, and common service issues to identify areas for improvement.
- Knowledge Gap Identification: Automatically identifies missing or outdated knowledge articles based on user queries and agent interactions.
Intelligence
- Conversational AI & Virtual Assistants: Intelligent chatbots and voicebots for automated self-service across IT, HR, and customer support channels.
- AiseraGPT for Generative AI: Leverages proprietary LLM for accurate knowledge retrieval, automated response generation, and complex task automation.
- Agent Assist & Next Best Action: Provides agents with real-time suggestions, relevant knowledge, and automated workflows to improve efficiency and resolution.
- Proactive Issue Resolution: AI-driven detection of potential issues and automated resolution or escalation before they impact users.
Support
- Dedicated Customer Success Manager (CSM): Personalized guidance and strategic support for optimal platform utilization and business outcomes.
- Comprehensive Online Knowledge Base: Access to documentation, FAQs, and best practices for self-help and continuous learning.
- Technical Support & Training: Expert technical support and tailored training programs for administrators and end-users.
Technical Specifications
- Architecture
- Cloud-native SaaS
- Deployment
- Cloud/SaaS
- Authentication
- SSO, SAML 2.0, MFA, OAuth 2.0
- API Available
- Yes
- MCP Server
- No
Infrastructure
- AWS
- Azure
- GCP
AI/ML Stack
- NLP
- Machine Learning
- LLM
- Deep Learning
Integrations
- ServiceNow
- Salesforce
- Zendesk
- Workday
- Microsoft Teams
Security & Compliance
Certifications: SOC 2 Type II, ISO 27001, GDPR, CCPA
Encryption: AES-256 at rest, TLS 1.2/1.3 in transit
Pricing
- Model
- Custom enterprise pricing
- Starting Price
- Contact sales
- Target Customer
- Mid-market to Enterprise
- Contract Type
- Annual, Multi-year discounts available
- Free Trial
- No (credit card required)
About Aisera
Aisera provides an AI agent platform for enterprise automation, specializing in generative AI and automation solutions to improve enterprise service delivery and support. Its platform, including the AI Service Experience (AISX), automates IT, HR, and customer service processes, leveraging large language models for conversational AI, ticket automation, and self-service experiences. Aisera was acquired by Automation Anywhere in February 2024.