Solve
Omnichannel AI Agent. Resolve customer inquiries end-to-end.
Executive Summary
Forethought Solve is an omnichannel AI agent designed to fully resolve customer inquiries end-to-end across various channels like email, chat, and voice. It leverages proprietary machine learning and natural language processing to understand customer intent and provide human-like support, automating responses and actions to drive faster resolutions and lower operational costs. Solve integrates seamlessly with over 70 helpdesks, CRMs, knowledge bases, and API connector platforms, enabling it to take real actions such as updating records or processing requests. It's part of Forethought's multi-agent system, empowering support teams by deflecting tickets and enhancing agent productivity. The platform is built with enterprise-grade security and compliance, including SOC 2 Type II, ISO 27001, HIPAA, and GDPR adherence, ensuring data protection through encryption at rest and in transit. It's recognized for delivering significant ROI and customer satisfaction, as demonstrated by case studies like YAZIO and Grammarly.
Use Cases
- Automating end-to-end resolution of customer inquiries across multiple channels (chat, email, voice).
- Deflecting common customer tickets to reduce agent workload and operational costs.
- Providing instant, human-like support to improve customer satisfaction (CSAT).
- Integrating with existing helpdesks and CRMs to perform actions like updating records or processing requests.
- Enhancing agent productivity by handling routine tasks and freeing up human agents for complex issues.
Features
Intelligence
- Omnichannel AI Agent: Resolves customer inquiries end-to-end across chat, email, and voice channels.
- Intent Detection: Accurately understands customer intent to provide relevant and effective responses.
- Human-like Support: Delivers fast, natural-sounding responses that mimic human interaction.
- Automated Workflows: Builds intent-aware workflows to automate complex customer service processes.
Support
- Ticket Deflection: Automatically resolves common inquiries, reducing the volume of tickets for human agents.
- Faster Resolutions: Speeds up resolution times by providing instant, accurate answers and actions.
- Agent Productivity Boost: Frees up human agents to focus on more complex issues by handling routine tasks.
- 70+ Integrations: Connects seamlessly with existing helpdesks, CRMs, and knowledge bases.
Technical Specifications
- Architecture
- Multi-agent system, machine-learning software-as-a-service product.
- Deployment
- SaaS
- API Available
- Yes
AI/ML Stack
- Machine Learning
- Natural Language Processing
Integrations
- Airtable
- Snowflake
Security & Compliance
Certifications: SOC 2 Type II, ISO 27001, HIPAA
Encryption: Data is encrypted at rest and protected by TLS in transit.
Pricing
- Model
- Outcome-Based
- Starting Price
- Contact sales
- Target Customer
- Enterprise
About Forethought
Forethought offers an advanced agentic AI platform for customer support, designed to automate and enhance customer service operations for enterprise-level businesses. It leverages generative AI and a multi-agent system to resolve issues instantly, predict and prioritize tickets, and assist human agents with relevant knowledge across various channels.