CallMiner Outreach
AI-powered surveys and engagement campaigns for personalized customer feedback.
Executive Summary
CallMiner Outreach leverages AI and conversation intelligence to automate personalized, contextual surveys and customer engagement campaigns. It moves beyond traditional surveys by using insights derived from unsolicited customer interactions to proactively engage customers at the most relevant moments. The product is designed to improve response quality and drive higher customer satisfaction by delivering timely and relevant feedback requests. It supports critical business objectives such as customer retention through automatically generated proactive engagement and survey initiatives. As part of the broader CallMiner platform, Outreach contributes to enhancing overall customer experience (CX) and reducing operational costs for enterprise organizations through advanced conversation intelligence and automation capabilities.
Use Cases
- Automating personalized customer surveys
- Driving proactive customer engagement campaigns
- Supporting customer retention initiatives
- Gathering contextual customer feedback from interactions
- Improving customer satisfaction through timely outreach
Features
Visibility
- Campaign Performance Monitoring: Track the effectiveness of personalized outreach campaigns and survey response rates.
- Customer Feedback Insights: Visualize trends and key themes from collected customer feedback.
Intelligence
- AI-Powered Survey Generation: Automatically create personalized and contextual surveys based on customer interactions.
- Conversation Intelligence Analysis: Analyze customer conversations to identify sentiment, intent, and optimal engagement opportunities.
- Proactive Engagement Automation: Automate the delivery of targeted engagement campaigns to support retention and satisfaction.
Technical Specifications
- Architecture
- Cloud-based platform leveraging AI and conversation intelligence, with open, standards-based APIs for extensive integration with contact center, CRM, and data systems.
- Deployment
- SaaS
- API Available
- Yes
AI/ML Stack
- AI
- Machine Learning
- Conversation Intelligence
Integrations
- Twilio
Security & Compliance
Certifications: SOC 2, HIPAA, CCPA, GDPR
Encryption: Data is protected using encryption at rest and in transit, complemented by AI-powered redaction for sensitive information.
Pricing
- Starting Price
- Contact sales
- Target Customer
- Enterprise
About CallMiner
CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. The platform analyzes customer interactions across voice and digital channels, delivering actionable insights to improve service quality, compliance, and business outcomes.