Feedback Software
Collect, organize, and act on customer feedback, ideas, and bug reports to drive product improvement.
Executive Summary
UseResponse Feedback Software provides a comprehensive platform for businesses to gather, manage, and leverage customer feedback, ideas, and bug reports. It offers an integrated system including an idea bank, bug tracking, and an FAQ section, enabling companies to centralize all customer insights and streamline their product development and customer support processes. The platform is designed to transform raw feedback into actionable intelligence, facilitating strategic decision-making and product development. It supports diverse feedback channels and offers tailored features for organizing, moderating, and reporting on customer input, ensuring a unified and efficient ecosystem for customer support and product management.
Use Cases
- Collecting product ideas and feature requests from users.
- Tracking and managing bug reports submitted by customers.
- Building a public knowledge base or FAQ section for self-service support.
- Gathering customer feedback for continuous product improvement and innovation.
- Moderating user-generated content and discussions within feedback communities.
Features
Visibility
- Customizable Feedback Views: Create and manage custom queues and filters to organize and prioritize incoming feedback, ideas, and bug reports.
Support
- Integrated Support Channels: Provides various channels for customer support, including live chat and email, to assist users with the feedback platform.
Technical Specifications
- Architecture
- Modular architecture supporting both cloud and on-premise deployments, with a RESTful API for extensibility.
- Deployment
- SaaS, On-Premise
- API Available
- Yes
Integrations
- Salesforce
Security & Compliance
Certifications: SOC 2 Type II, ISO 27001
Encryption: Data encrypted at rest and in transit.
Pricing
- Model
- Subscription-based, tiered plans
- Starting Price
- $49/month
- Target Customer
- SMB,Mid-Market,Enterprise
- Free Trial
- Yes, 14 days (no credit card required)
Ratings & Reviews
G2: 4.7/5/5 · Capterra: 4.7/5/5
About UseResponse
UseResponse offers a comprehensive customer service software solution that unifies customer support, feedback, and knowledge management. It provides tools such as help desk, live chat, knowledge base, and community forums, available as both cloud-based (SaaS) and on-premise deployment options. The platform aims to enhance customer experience by streamlining support operations and facilitating data-driven product development decisions.