Customer Feedback Analytics Platform
Unify, analyze, and act on all your customer feedback with AI.
Executive Summary
Enterpret is an AI-powered customer intelligence platform that unifies and analyzes customer feedback from over 50 sources, transforming fragmented data into actionable insights. It is primarily used by product, CX, and customer insights teams to understand customer sentiment, prioritize product improvements, and drive data-driven decisions. The platform's key value lies in its adaptive AI models, including a customer knowledge graph and AI agents, which provide real-time, contextualized insights and automate actions, enabling companies to move beyond analysis to autonomous resolution of customer issues.
Use Cases
- Product roadmap prioritization based on customer needs and pain points.
- Improving customer experience (CX) by identifying and addressing critical issues.
- Reducing customer churn by proactively detecting and acting on churn signals.
- Detecting emerging bugs and quality issues before they escalate into crises.
- Competitive analysis by understanding customer sentiment towards competitors.
- Validating product decisions and feature releases with real-time customer feedback.
Features
Visibility
- Customizable Dashboards: Create and tailor dashboards to visualize key customer feedback metrics, trends, and sentiment over time.
- Anomaly Detection: Automatically alerts users to unusual spikes or drops in feedback related to specific keywords or reasons, indicating emerging issues.
- Quantification of Feedback: Quantifies feedback based on tracked keywords and reasons, providing visual representations for easier understanding and analysis.
- Customer Knowledge Graph: Connects feedback to users, accounts, products, and business outcomes, providing full business context for every piece of feedback.
Intelligence
- Adaptive AI Taxonomy: AI-powered, multi-level taxonomy that learns and evolves with the business, eliminating manual categorization and connecting feedback to product structure.
- Wisdom AI Assistant: A conversational AI assistant that provides research-quality answers to natural language questions about customer feedback, with citations and context.
- Proactive AI Agents: AI agents (e.g., Quality Monitor, Escalation, Newsfeed, Close the Loop) continuously monitor feedback, detect key changes, and trigger automated workflows.
- Sentiment Analysis: Analyzes the emotional tone and sentiment expressed in customer feedback across all sources.
- Real-time Contextualization: Adds business context to customer signals, making insights clear, relevant, and actionable in real-time.
Support
- Dedicated Customer Success Team: Provides dedicated customer success managers to assist with onboarding, adoption, and strategic guidance.
- Help Center & Documentation: Comprehensive online help center with articles and guides on platform features and usage.
- Email Support: Direct email support for inquiries and issue resolution.
Technical Specifications
- Architecture
- Cloud-native SaaS with microservices on AWS Lambda
- Deployment
- Cloud/SaaS
- Authentication
- SSO (SAML 2.0, OpenID)
- API Available
- Yes
- MCP Server
- Yes
Infrastructure
- AWS
AI/ML Stack
- NLP
- Machine Learning
- LLM
- Agentic AI
Integrations
- Zendesk
- Intercom
- Salesforce
- Gong
- App Store
Security & Compliance
Certifications: SOC 2 Type II, GDPR
Encryption: Data encrypted both in transit and at rest.
Pricing
- Model
- Custom enterprise
- Starting Price
- Contact sales
- Target Customer
- Mid-market to Enterprise
- Contract Type
- Multi-year discounts available
- Free Trial
- No (credit card required)
About Enterpret
Enterpret is a leading AI-powered customer intelligence platform that unifies and analyzes large volumes of unstructured customer feedback from over 50 sources, including surveys, support tickets, and social media. It leverages adaptive AI models to extract key themes, sentiment, and actionable insights, enabling product development and customer experience teams to make data-driven decisions and enhance customer satisfaction.