Freshsurvey
Gather customer feedback effortlessly with powerful surveys.
Executive Summary
Freshsurvey by Freshworks is a dedicated tool designed for businesses to create, distribute, and manage surveys to effectively gather customer feedback. It empowers organizations to understand customer sentiment, identify pain points, and collect valuable insights across various touchpoints in the customer journey. The platform provides robust features for designing customizable surveys, deploying them through multiple channels, and analyzing the collected data. By leveraging Freshsurvey, companies can make data-driven decisions to enhance customer satisfaction, improve products and services, and ultimately foster stronger customer relationships. It aims to streamline the feedback collection process, turning raw data into actionable intelligence for continuous improvement.
Use Cases
- Measure customer satisfaction (CSAT) after service interactions
- Track Net Promoter Score (NPS) to gauge customer loyalty
- Collect product feedback for feature enhancements and roadmap planning
- Understand customer journey touchpoints and identify areas for improvement
- Gather feedback on marketing campaigns and brand perception
Features
Visibility
- Customizable Dashboards: Visualize survey results, track key metrics (CSAT, NPS), and monitor trends with interactive dashboards.
- Real-time Reporting: Access up-to-date survey data and generate reports for immediate insights.
Intelligence
- Sentiment Analysis: Automatically analyze text responses to gauge customer sentiment and identify key themes.
- Trend Identification: Spot emerging patterns and shifts in customer feedback over time.
Technical Specifications
- Deployment
- SaaS
- Authentication
- SSO/SAML, MFA
- API Available
- Yes
Integrations
- Slack
- Microsoft Teams
- Zapier
- Mailchimp
- Shopify
- Jira
- Azure AD
Security & Compliance
Certifications: SOC 2, GDPR
Encryption: Data encryption at rest and in transit.
Pricing
- Target Customer
- SMB,Mid-Market,Enterprise
About Freshworks
Freshworks is a cloud-based software-as-a-service (SaaS) company that provides customer engagement, IT service management, and sales automation solutions. Their enterprise-grade solutions are designed to be easy to use and leverage AI to deliver exceptional customer and employee experiences.