Freshworks
About Freshworks
Freshworks is a cloud-based software-as-a-service (SaaS) company that provides customer engagement, IT service management, and sales automation solutions. Their enterprise-grade solutions are designed to be easy to use and leverage AI to deliver exceptional customer and employee experiences.
Company Details
- Website
- https://www.freshworks.com/
- Funding
- IPO
- Total Raised
- $872.56M
- Stock Ticker
- FRSH
- https://www.linkedin.com/company/freshworks/
Specializations
- SaaS
- Customer Service
- IT Service Management
- CRM
- AI/ML
Certifications
- SOC 1 Type II
- GDPR
- HIPAA
Products & Solutions (16)
| Product | Category | Sub-Category | Description |
|---|---|---|---|
| Freddy AI | customer-support | Chatbots & Virtual Agents | Boost productivity and efficiency with AI across Freshworks customer and employee experiences. |
| Freshchat | customer-support | Live Chat & Messaging | Engage customers across channels with AI-powered messaging, live chat, and chatbots. |
| Freshdesk | customer-support | Help Desk & Ticketing | AI-powered platform for modern customer service. |
| Freshdesk Contact Center | customer-support | Voice & Call Center | Cloud-based modern phone system for efficient customer call management across teams of all sizes. |
| Freshdesk Omni | customer-support | Help Desk & Ticketing | Omnichannel, AI-powered support for modern customer service, boosting productivity. |
| Freshmarketer | marketing | Marketing Automation | Engage customers and drive sales with powerful marketing automation. |
| Freshping | customer-support | Help Desk & Ticketing | Monitor website uptime and performance from global locations, get instant alerts when issues arise. |
| Freshsales | sales | CRM & Sales Automation | Sell smarter and close faster with AI-powered sales CRM. |
| Freshsales Suite | marketing | Marketing Automation | Unites sales and marketing to drive productivity with integrated AI capabilities. |
| Freshservice | customer-support | Help Desk & Ticketing | AI-powered IT and Enterprise Service Management for seamless employee support. |
| Freshservice for Business Teams | customer-support | Help Desk & Ticketing | Uncomplicates service delivery for business teams without requiring ITSM implementation. |
| Freshservice for MSPs | customer-support | Help Desk & Ticketing | Streamlined IT service management for Managed Service Providers. |
| Freshsurvey | customer-support | Customer Feedback & Surveys | Gather customer feedback effortlessly with powerful surveys. |
| Freshteam | hr | Talent Acquisition & Recruiting | Streamline recruiting and find top talent with an efficient applicant tracking system. |
| Freshworks Customer Service Suite | customer-support | Live Chat & Messaging | An all-in-one omnichannel solution for modern customer service, powered by AI and automation. |
| Freshworks Platform | customer-support | Customer Engagement | A flexible, AI-powered enterprise platform for all Freshworks applications. |
Notable Customers
- Bridgestone
- New Balance
- Nucor
- S&P Global
- Sony Music
- American Express
- Databricks
- Fila