AskNicely TV
Real-time customer feedback display for CX teams, fostering a feedback-driven culture and improving performance.
Executive Summary
AskNicely TV is a dedicated display solution that visualizes real-time customer feedback, acting as a dynamic 'scoreboard' for Customer Experience (CX) teams. It's designed to foster a feedback-driven culture by making customer satisfaction scores, comments, and areas for improvement highly visible across the organization, particularly in breakrooms and common areas. The display can be configured to cycle through various filters over time, providing immediate and continuous insights into how customers rate their experience and the underlying reasons. This tool empowers frontline teams and management with instant awareness of customer sentiment, enabling quick responses and proactive service improvements. By putting CX performance on the big screen, AskNicely TV helps organizations maintain a customer-first focus and drive continuous improvement in service delivery based on fresh, incoming feedback.
Use Cases
- Displaying real-time customer feedback and NPS scores in common areas or breakrooms.
- Fostering a feedback-driven culture by making CX performance visible to all employees.
- Providing a real-time scoreboard for customer satisfaction and areas for improvement.
- Visualizing customer experience performance for frontline teams to drive engagement.
- Cycling through different feedback filters to highlight specific trends or segments over time.
Features
Visibility
- Real-time Feedback Display: Displays customer feedback as it comes in, updating instantly on a dedicated TV screen for immediate insights.
- Filter Cycling: Can be set to cycle through different feedback filters over time to highlight specific customer segments, trends, or performance metrics.
- CX Performance Scoreboard: Acts as a dynamic scoreboard for CX teams, providing clear visibility into customer satisfaction and identifying areas for improvement.
Intelligence
- Sentiment Analysis: Utilizes NiceAI to instantly analyze customer sentiment from various feedback sources, providing actionable insights.
Technical Specifications
- Deployment
- SaaS
- API Available
- Yes
Infrastructure
- AWS
Integrations
- Salesforce
- Slack
- HubSpot
- Intercom
- Marketing Cloud
- Microsoft Dynamics
- Zapier
- Mailchimp
- Flowdock
- JobAdder
Security & Compliance
Certifications: SOC 2
Encryption: Data encrypted in transit and at rest using industry-standard protocols on AWS infrastructure.
Pricing
- Model
- Tiered
- Starting Price
- $449/month
- Target Customer
- Mid-Market,Enterprise
- Contract Type
- Annual
About AskNicely
AskNicely is a Frontline Success platform that helps service businesses measure customer experience, motivate frontline teams, and drive revenue growth. It provides a mobile technology platform for personalized coaching and motivation powered by real-time customer feedback.