Business AI Cloud
A Sovereign, Composable, and Secure AI platform for business.
Executive Summary
Uniphore's Business AI Cloud is an enterprise-grade AI platform that unifies data, knowledge, models, and agents to transform customer service and other business functions. It enables large enterprises to rapidly deploy AI agents, automate complex workflows, and derive actionable insights from customer interactions. The platform differentiates itself by offering a sovereign, composable, and secure architecture designed to meet the rigorous demands of regulated industries and global businesses.
Use Cases
- Automating customer service inquiries and resolutions through intelligent virtual agents.
- Providing real-time agent assistance and coaching during live customer interactions.
- Analyzing vast amounts of customer interaction data for insights, trends, and compliance.
- Detecting fraud and managing risk in regulated workflows, such as insurance claims processing.
- Automating back-office processes and complex enterprise workflows across departments.
- Optimizing sales processes and providing sales coaching through conversational intelligence.
Features
Visibility
- Customizable Dashboards: Gain immediate insights with real-time and historical dashboards that monitor service levels and agent performance.
- Topic Discovery & Trend Analysis: Identify new call drivers, sentiment shifts, and escalation risks from customer interactions.
- Conversation Facts: Generate structured insights from unstructured calls without requiring technical skills or keyword configuration.
- Ask Your Data: Utilize natural language queries to surface insights, track trends, and drive data-driven decisions.
- Key Moment Identification: Employ AI to detect crucial moments within conversations, enabling teams to take optimal next-step actions.
Intelligence
- Real-time Agent Guidance: Equips agents with real-time assistance, guided workflows, and entity auto-fill to address customer needs promptly.
- Autonomous AI Agents: Augments contact centers with 24/7 human-like support, detecting sentiment, intent, and emotion to resolve issues efficiently.
- Automated Summaries & After-Call Work: Generates automatic call summaries and automates after-call work, reducing agent effort and improving efficiency.
- Intent Mining and Sentiment Analysis: Leverages AI to analyze customer interactions, uncover emerging topics, and identify customer frustrations for improved service.
- Multi-agentic Workflows: Enables the design and deployment of AI systems where multiple agents collaborate securely to achieve complex outcomes across departments.
Support
- No-code Builder: Empowers business users to create consistent and seamless customer experiences and define AI agent logic without technical expertise.
- Gen AI-Powered Training: Accelerates setup and improves intent accuracy by automatically generating training phrases for virtual agents.
- Out-of-the-Box Integrations: Connects seamlessly to existing systems like CCaaS, CRM, and ERP for automated workflows without complex migrations.
- Agent Feedback & Coaching: Delivers targeted feedback to agents and provides coaching to enhance customer interactions and service delivery.
Technical Specifications
- Architecture
- Sovereign, Composable, and Secure AI platform with a four-layer architecture (Data, Knowledge, Model, Agentic layers) supporting multi-agentic workflows via BPMN-based visual design.
- Deployment
- Cloud/SaaS, On-premise, Multi-cloud
- Authentication
- Enterprise-grade authentication (SSO, MFA, etc.) is implied for secure access.
- API Available
- Yes
- MCP Server
- Yes
Infrastructure
- AWS
- Azure
- GCP
AI/ML Stack
- NLP
- Machine Learning
- Generative AI
- LLM
- Computer Vision
- Emotion AI
Integrations
- Genesys
- NICE
- Avaya
- Amazon Connect
- Salesforce
Security & Compliance
Certifications: SOC 2 Type II, ISO 27001, GDPR, HIPAA
Encryption: AES-256 at rest, TLS 1.3 in transit (implied by enterprise-grade security and compliance for regulated industries).
Pricing
- Model
- Subscription, Custom enterprise
- Starting Price
- Contact sales
- Target Customer
- Mid-market to Enterprise, Large Enterprises
- Contract Type
- Annual Subscription
- Free Trial
- Yes, Custom demo (credit card required)
About Uniphore
Uniphore is a Business AI company that develops artificial intelligence platforms for enterprise use, specializing in conversational AI and multimodal data processing. Its flagship 'Business AI Cloud' is a full-stack platform that integrates data, knowledge, models, and software agents to enhance sales, marketing, and customer service operations. The company provides secure, composable AI solutions for real-time analysis of customer conversations, agent performance coaching, and generative AI-driven insights.