Uniphore
About Uniphore
Uniphore is a Business AI company that develops artificial intelligence platforms for enterprise use, specializing in conversational AI and multimodal data processing. Its flagship 'Business AI Cloud' is a full-stack platform that integrates data, knowledge, models, and software agents to enhance sales, marketing, and customer service operations. The company provides secure, composable AI solutions for real-time analysis of customer conversations, agent performance coaching, and generative AI-driven insights.
Company Details
- Website
- https://www.uniphore.com
- Funding
- Series F - $987M raised
- Total Raised
- $868.88M
- https://www.linkedin.com/company/uniphore
- GitHub
- https://github.com/uniphore
Specializations
- Conversational AI
- Enterprise AI
- Customer Service
- Machine Learning
- SaaS
Certifications
- ISO 27001
- SOC 2 Type II
- PCI DSS
Products & Solutions (13)
| Product | Category | Sub-Category | Description |
|---|---|---|---|
| Business AI Cloud | customer-support | Voice & Call Center | A Sovereign, Composable, and Secure AI platform for business. |
| CDP Agent | marketing | ABM & Personalization | Activate customer data with AI for personalized engagement and campaign orchestration. |
| Communication Recording Agent | legal | Compliance & Risk Management | AI agent for recording and managing communications, ensuring compliance and providing data for analysis. |
| Conversation Insights Agent | customer-support | Live Chat & Messaging | GenAI-powered conversational insights for optimized customer support. |
| Sales Interaction Agent | sales | Conversation Intelligence | AI agent for sales: real-time insights, personalized coaching, and competitive advantage. |
| Self-Service Agent | customer-support | Knowledge Base & Self-Service | Autonomous AI agents delivering 24/7, human-like support across voice and digital channels. |
| U-Analyze | finance | Audit & Compliance | Automated quality management and advanced analytics for contact centers, turning interactions into actionable insights. |
| U-Assist | customer-support | Help Desk & Ticketing | Empowering customer service agents with real-time AI guidance and automation. |
| U-Capture | customer-support | Voice & Call Center | Capture, control, and access high-quality, AI-ready voice and screen data from every conversation. |
| U-Connect | customer-support | Customer Engagement | Omnichannel customer engagement platform for voice, chat, email, and social media interactions. |
| U-Self Serve | customer-support | Chatbots & Virtual Agents | AI-powered virtual assistants and chatbots for automated, human-like customer self-service across voice and digital channels. |
| U-Trust | customer-support | Voice & Call Center | Secure and seamless customer verification with voice biometrics and authentication. |
| Uniphore X Platform | customer-support | Customer Engagement | AI-native platform for enhanced customer and employee interactions. |
Notable Customers
- Mastercard
- PayPal
- Capital One
- Deutsche Börse Group
- Ericsson
- AT&T
- Walmart
- Tinder