Self-Service Agent
Autonomous AI agents delivering 24/7, human-like support across voice and digital channels.
Executive Summary
Uniphore's Self-Service Agent is an advanced AI solution designed to provide automated, 24/7 customer support through intelligent virtual agents. It augments contact centers by delivering human-like, empathetic interactions across both voice and digital channels. This autonomous AI agent is capable of understanding and empathizing with users, handling routine inquiries, and automating transactions, thereby significantly enhancing the customer experience and operational efficiency. The platform leverages cutting-edge conversational AI, including Large Language Models (LLMs) and multimodal models, to process natural language, determine user intent, and respond contextually. This allows enterprises to offload a substantial portion of their customer service volume to AI, freeing human agents to focus on more complex and high-value interactions. The Self-Service Agent is built with a sovereign, composable, and model-agnostic architecture, ensuring flexibility for deployment across on-premise, cloud, and multi-cloud environments while maintaining data control and compliance.
Use Cases
- Providing automated 24/7 customer support across voice and digital channels.
- Handling routine customer inquiries and frequently asked questions autonomously.
- Automating specific business processes, such as collections, to improve efficiency.
- Enhancing customer experience (CX) through empathetic and human-like AI interactions.
- Reducing call volumes and freeing up human agents for complex customer issues.
Features
Intelligence
- Human-like Support: Delivers empathetic and natural conversations across voice and digital channels.
- 24/7 Availability: Provides continuous, automated customer support around the clock.
- Intent and Sentiment Understanding: Analyzes customer input to accurately grasp their needs and emotional state.
Support
- Automated Customer Service: Handles routine inquiries and transactions autonomously, reducing agent workload.
- Omnichannel Engagement: Engages customers seamlessly across various voice and digital touchpoints.
Technical Specifications
- Architecture
- Sovereign, composable, and model-agnostic architecture supporting deployments across any cloud and any infrastructure
- Deployment
- Hybrid
- API Available
- Yes
AI/ML Stack
- Generative AI
- Large Language Models
- Multimodal Models
- Conversational AI
- Small Language Models (SLMs)
- Neuro-symbolic agents
Integrations
- Custom API Integrations
- Data Lake
- Data Warehouse
- Database
- Tag Management
Security & Compliance
Certifications: ISO 27001:2013, SOC 2 Type II, PCI DSS v3.2.1, GDPR, HIPAA
Pricing
- Starting Price
- Contact sales
- Target Customer
- Enterprise
- Free Trial
- No
About Uniphore
Uniphore is a Business AI company that develops artificial intelligence platforms for enterprise use, specializing in conversational AI and multimodal data processing. Its flagship 'Business AI Cloud' is a full-stack platform that integrates data, knowledge, models, and software agents to enhance sales, marketing, and customer service operations. The company provides secure, composable AI solutions for real-time analysis of customer conversations, agent performance coaching, and generative AI-driven insights.
Alternatives to Self-Service Agent
- Status Page by Reamaze — Keep customers informed during incidents or outages with a customizable, public status page showing uptime and downtime.
- Verint Knowledge Management by Verint — Empower agents and customers with AI-driven knowledge for consistent, efficient service.
- WalkThroughs by ChurnZero — In-app guidance for user onboarding and product adoption, from sign-up to success.
- Wizardshot by Helpjuice — Create AI-powered step-by-step tutorials in seconds.
- AI Knowledge Base by Reamaze — Simple, intuitive customer support software for chat, social, SMS, FAQ, and email on a single platform.
- AI Suite by Helpjuice — AI-powered features for instant content creation, smart search, and automated support in your knowledge base.
- API Documentation Module by Document360 — Create, manage, and publish comprehensive, interactive API documentation with ease.
- Articles by Intercom Fin — The #1 AI Agent for customer service, resolving complex queries with high-quality answers.