WalkThroughs
In-app guidance for user onboarding and product adoption, from sign-up to success.
Executive Summary
ChurnZero WalkThroughs provide multi-step, in-app guides designed to enhance user onboarding and product adoption. These customizable guides appear directly within the application, helping users navigate from their initial sign-up to achieving success with the product. They are instrumental in mitigating adoption lags and fostering deeper engagement. The platform enables users to create and deliver targeted messages, product tours, and tutorials automatically based on customer behavior. WalkThroughs can be used for various purposes, including showcasing new features, providing comprehensive product tours for new users, making feature announcements, and supporting renewal or expansion engagements. They support diverse content formats, including text bubbles, as well as audio and video-based guidance.
Use Cases
- Onboarding new users with interactive product tours.
- Announcing and showcasing new features to existing users.
- Providing in-app tutorials and step-by-step guides.
- Driving deeper product adoption and feature engagement.
- Delivering targeted communications for renewals or expansions.
Features
Visibility
- Text Bubble Walkthroughs: Create multi-step in-app guides using customizable text bubbles.
- Audio and Video Walkthroughs: Embed audio and video content directly into guides for rich, interactive user experiences.
- Targeted & Automated Delivery: Deliver relevant walkthroughs automatically based on user behavior, page views, feature clicks, or time-based triggers.
Intelligence
- AI Video Integration: Integrate AI-generated video content from Synthesia to create dynamic and lifelike tutorials and announcements within walkthroughs.
Technical Specifications
- Deployment
- SaaS
- API Available
- Yes
AI/ML Stack
- Synthesia (for AI video generation)
Integrations
- Synthesia
- Tableau
- Power BI
- Microsoft Excel
- Snowflake
- Segment
Security & Compliance
Certifications: SOC 2 Type II
Encryption: ChurnZero protects customer data through various security measures, including encryption.
Pricing
- Starting Price
- Contact sales
- Target Customer
- Mid-Market,Enterprise
About ChurnZero
ChurnZero is an AI-powered customer success company that helps subscription businesses fight customer churn and drive customer growth. Its platform connects customer data, purpose-built AI agents, and automation to understand, strengthen, and grow customer relationships. The software enables businesses to manage customer experiences, address churn, and support revenue through onboarding, product adoption, and renewal processes.