U-Capture
Capture, control, and access high-quality, AI-ready voice and screen data from every conversation.
Executive Summary
U-Capture is an AI-driven solution from Uniphore designed for enterprise-wide voice and screen data capture. It provides 100% open access and real-time audio streaming of high-quality conversational data, ensuring that valuable information is readily available for automation and analytics. Unlike competitors, U-Capture offers immediate access to data without additional charges, emphasizing complete data sovereignty for enterprises. The solution seamlessly integrates with leading call recording platforms and telephony systems, enabling organizations to capture and prepare voice and screen data for various applications. It is built to help enterprises comply with stringent regulations such as MiFID II, PCI DSS, GDPR, and others, offering enterprise-grade governance, access controls, and anonymization. U-Capture ensures that data is AI-ready, supporting advanced analytics and the development of custom AI applications within the Uniphore Business AI Cloud.
Use Cases
- Ensuring compliance with regulations such as MiFID II, PCI DSS, and GDPR.
- Providing AI-ready voice and screen data for automation and analytics initiatives.
- Integrating with existing call recording and telephony systems for comprehensive data capture.
- Feeding contextual data to enterprise applications like CRM for enhanced insights.
- Enabling the development of custom AI applications and models within the Uniphore Business AI Cloud.
Features
Visibility
- Quality of Recording (QoR) Monitoring: Leverages algorithms to continuously monitor and alert on underlying audio quality issues in captured voice data.
Intelligence
- AI-Ready Data Preparation: Transforms raw voice and screen data into high-quality, structured formats optimized for advanced analytics, automation, and AI model training.
- Contextual Data Enrichment: Captures and adds contextual data to enterprise applications for enhanced insights and AI processing.
Technical Specifications
- Architecture
- Business AI Cloud
- Deployment
- SaaS
- API Available
- Yes
AI/ML Stack
- LLMs
- Machine Learning Algorithms
Integrations
- Call Recording Platforms
- Telephony Systems
- CRM Systems
- Enterprise Applications
Security & Compliance
Certifications: ISO 27001, SOC 2 Type II, PCI DSS v3.2.1, GDPR, HIPAA, CCPA
Pricing
- Starting Price
- Contact sales
- Target Customer
- Enterprise
About Uniphore
Uniphore is a Business AI company that develops artificial intelligence platforms for enterprise use, specializing in conversational AI and multimodal data processing. Its flagship 'Business AI Cloud' is a full-stack platform that integrates data, knowledge, models, and software agents to enhance sales, marketing, and customer service operations. The company provides secure, composable AI solutions for real-time analysis of customer conversations, agent performance coaching, and generative AI-driven insights.
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