U-Trust
Secure and seamless customer verification with voice biometrics and authentication.
Executive Summary
U-Trust is a voice biometric-based solution designed for agent authentication and securing sensitive customer data during customer service interactions. It provides a robust method for verifying customer identity, enhancing security, and streamlining the customer support process by leveraging unique voice characteristics. By utilizing advanced voice biometrics, U-Trust helps prevent fraud and ensures that only authorized individuals can access sensitive information or perform critical actions. This leads to improved compliance with stringent data privacy regulations such as GDPR, HIPAA, and SOC 2, and significantly increases trust in customer interactions. The solution aims to create a seamless experience for both customers and agents by reducing the need for traditional, often cumbersome, authentication methods. This ultimately improves operational efficiency, reduces average handle time, and boosts overall customer satisfaction in contact centers.
Use Cases
- Agent authentication during customer interactions
- Secure sensitive customer data during calls
- Fraud prevention in contact centers
- Streamlining customer verification processes
- Enhancing compliance with data privacy regulations
Features
Visibility
- Real-time Authentication Status: Provides agents and supervisors with immediate feedback on customer identity verification status.
- Fraud Alert Monitoring: Displays alerts for suspicious activities or potential fraud attempts during interactions.
- Performance Analytics: Visualizations of authentication success rates, false positives/negatives, and system usage.
Intelligence
- Voice Biometric Verification: Leverages unique voice characteristics for accurate and secure customer authentication.
- Passive Authentication: Verifies identity seamlessly in the background without requiring explicit customer action.
- Fraud Detection: Identifies and flags potential fraudulent callers based on voice patterns and behavioral anomalies.
Technical Specifications
- Architecture
- Cloud-native, microservices-based architecture supporting on-premise, cloud, and multi-cloud deployments.
- Deployment
- Hybrid
- Authentication
- SSO/SAML, MFA
- API Available
- Yes
AI/ML Stack
- Voice Biometrics
- Machine Learning
- Deep Learning
Security & Compliance
Certifications: SOC 2 Type II, ISO 27001, PCI DSS, GDPR, HIPAA
Encryption: Encryption of data at rest and in transit to protect sensitive customer information, compliant with PCI DSS.
Pricing
- Starting Price
- Contact sales
- Target Customer
- Enterprise
About Uniphore
Uniphore is a Business AI company that develops artificial intelligence platforms for enterprise use, specializing in conversational AI and multimodal data processing. Its flagship 'Business AI Cloud' is a full-stack platform that integrates data, knowledge, models, and software agents to enhance sales, marketing, and customer service operations. The company provides secure, composable AI solutions for real-time analysis of customer conversations, agent performance coaching, and generative AI-driven insights.