Communication Recording Agent
AI agent for recording and managing communications, ensuring compliance and providing data for analysis.
Executive Summary
Uniphore's Communication Recording Agent is an enterprise AI solution designed for capturing and managing communications. It provides high-quality, uncompressed voice and screen data, ensuring that the data is 'AI-Ready' for advanced processing and analysis. This agent protects cloud-based conversational data, making it a robust compliance capture solution. The agent offers integration and flexibility through open APIs, ensuring that valuable data is readily available both in real-time and post-call. It supports a full-stack AI platform, enabling enterprises to leverage conversational data for various analytical and compliance-driven objectives.
Use Cases
- Ensuring regulatory and internal compliance for communications
- Providing high-quality, AI-ready data for advanced analytics
- Protecting cloud-based conversational data
- Real-time and post-call data access for operational insights
- Supporting AI-powered applications with rich communication data
Features
Intelligence
- AI-Ready Data Capture: Captures high-quality, uncompressed voice and screen data optimized for AI processing and advanced analytics.
- Conversational Data Protection: Protects cloud-based conversational data, ensuring its integrity and security for compliance and analytical purposes.
Technical Specifications
- Architecture
- Business AI Cloud; sovereign, composable, and secure platform supporting agentic enterprise deployments across any cloud and infrastructure
- Deployment
- SaaS
- API Available
- Yes
AI/ML Stack
- Domain-specific SLMs
- Autonomous fine-tuning
- Neuro-symbolic agents
Security & Compliance
Certifications: ISO 27001, SOC 2 Type II, PCI DSS v3.2.1
Encryption: Data encrypted in transit and at rest.
Pricing
- Starting Price
- Contact sales
- Target Customer
- Enterprise
- Free Trial
- No
Ratings & Reviews
Gartner: [object Object]/5
About Uniphore
Uniphore is a Business AI company that develops artificial intelligence platforms for enterprise use, specializing in conversational AI and multimodal data processing. Its flagship 'Business AI Cloud' is a full-stack platform that integrates data, knowledge, models, and software agents to enhance sales, marketing, and customer service operations. The company provides secure, composable AI solutions for real-time analysis of customer conversations, agent performance coaching, and generative AI-driven insights.
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