Compliance
Scans 100% of calls to identify and mitigate compliance risks instantly.
Executive Summary
Balto Compliance is an AI-powered solution designed for contact centers to ensure adherence to regulatory standards and mitigate legal risks. It proactively scans 100% of live call conversations in real-time, identifying potential compliance issues and providing immediate guidance to agents. The platform centralizes compliance reviews, allowing for comprehensive oversight and streamlined quality assurance processes. By alerting agents to compliance checklists and dynamic prompts during calls, Balto helps resolve issues before they escalate, preventing fines and building customer trust. Beyond real-time intervention, Balto also offers tools for analyzing historical call data, generating compliance reports, and providing insights into overall compliance performance, making it a comprehensive solution for contact center compliance management.
Use Cases
- Proactive compliance monitoring during live customer interactions.
- Mitigating legal and financial risks associated with non-compliant conversations.
- Centralizing and streamlining compliance reviews for quality assurance teams.
- Ensuring agent adherence to industry-specific regulations (e.g., PCI DSS, HIPAA).
- Improving agent performance and customer trust through real-time compliance guidance.
Features
Visibility
- Centralized Compliance Reviews: Consolidates all compliance-related call data and reviews in one platform for easy oversight and management.
- Real-Time Compliance Monitoring: Provides live visibility into agent adherence to compliance protocols and identifies potential risks as conversations unfold.
Intelligence
- Real-Time Guidance: Delivers dynamic prompts and compliance checklists directly to agents during live conversations to ensure adherence.
- Agent Assist: AI-powered assistance for agents to navigate complex calls, respond appropriately, and ensure compliance with regulations.
- Notes (Call Summarization): Automatically summarizes call content, aiding in accurate record-keeping and compliance documentation.
Technical Specifications
- Architecture
- Multi-tenant SaaS
- Deployment
- SaaS
- Authentication
- RBAC
- API Available
- Yes
AI/ML Stack
- AI
Integrations
- Salesforce
- RingCentral
- 8x8 VCC
- RingEX
- VICIdial
- Convoso
Security & Compliance
Certifications: SOC 2, GDPR, PCI, HIPAA
Encryption: 256-bit encryption
Pricing
- Model
- Subscription-based, per seat
- Starting Price
- Contact sales
- Target Customer
- Mid-Market,Enterprise
About Balto
Balto is an AI software company that provides real-time guidance and automation for contact centers. Its platform supports human agents with instant, context-aware assistance during customer interactions, aiming to enhance service quality, sales performance, and operational efficiency.
Alternatives to Compliance
- Compliance Agent by Regology, Inc. — AI agent for proactive, audit-ready compliance by mapping regulatory changes to policies, controls, and risks.
- Compliance Hub by NAVEX Global, Inc. — Centralized, personalized portal to organize and automate all employee compliance tasks.
- Compliance Monitoring Software by Case IQ, Inc. — Monitor spend, detect risk, and ensure audit-readiness for compliance oversight.
- Consent & Preferences by OneTrust, LLC — Capture, manage, and activate consent and preferences to respect privacy rights and personalize engagement.
- Customer Screening by ComplyAdvantage Ltd — Streamline onboarding with advanced AI to swiftly detect and assess risk from individual clients.
- Cyber Risk Solutions by Aon — Pioneering cyber risk solutions to manage, mitigate, and respond to evolving threats.
- DAC6/MDR by ARKK OTP — Streamline DAC6/MDR reporting for cross-border arrangements and ensure compliance.
- Data Use Governance by OneTrust, LLC — Enables data use with real-time policy enforcement for AI-ready data.