Balto
About Balto
Balto is an AI software company that provides real-time guidance and automation for contact centers. Its platform supports human agents with instant, context-aware assistance during customer interactions, aiming to enhance service quality, sales performance, and operational efficiency.
Company Details
- Website
- https://www.balto.ai
- Funding
- Series B1
- Total Raised
- $57.4M
- https://www.linkedin.com/company/baltosoftware
Specializations
- AI/ML
- Contact Center
- SaaS
- Real-time Guidance
- Conversation Intelligence
Certifications
- SOC 2 Type II
- PCI Compliant
- HIPAA Compliant
- GDPR Compliant
- ISO 27001 Compliant
- CSA Star Level 1 Compliant
Products & Solutions (6)
| Product | Category | Sub-Category | Description |
|---|---|---|---|
| Balto | customer-support | Voice & Call Center | Real-time AI guidance for perfect customer conversations. |
| Compliance | legal | Compliance & Risk Management | Scans 100% of calls to identify and mitigate compliance risks instantly. |
| Insights | finance | Financial Planning & Analysis | Quantify call patterns to drive business decisions and improve contact center performance. |
| Real-Time Coaching | customer-support | Live Chat & Messaging | Live AI-powered coaching and feedback for contact center agents during customer conversations. |
| Real-Time Notetaker | customer-support | Help Desk & Ticketing | Automate after-call work and summarize customer conversations in real-time with AI. |
| Real-Time QA | customer-support | Voice & Call Center | Automates real-time quality assurance and coaching for 100% of customer calls. |
Notable Customers
- Amtrust Financial
- Katapult
- Johnson & Johnson
- National General Insurance