Real-Time Notetaker
Automate after-call work and summarize customer conversations in real-time with AI.
Executive Summary
Balto's Real-Time Notetaker is an AI-powered solution designed to automate 100% of call notes for contact centers. It leverages groundbreaking generative AI to quickly and accurately summarize customer conversations as they happen. This eliminates the time-consuming after-call work (ACW) for agents, allowing them to focus more on customer interactions. The Notetaker seamlessly integrates into Balto's Contact Center AI platform and existing tech stacks, including various CRMs and phone systems. By automatically logging conversation details and summaries into CRM systems, it ensures consistent data entry, improves agent efficiency, and helps reduce operational costs.
Use Cases
- Automating after-call work (ACW) for contact center agents.
- Generating accurate and concise summaries of customer service calls.
- Automatically logging key conversation details into CRM systems.
- Improving agent efficiency and productivity by reducing manual data entry.
- Ensuring consistent and comprehensive record-keeping for customer interactions.
Features
Intelligence
- Real-Time Speech Recognition: Accurately transcribes live conversations to capture every detail.
- Generative AI Summarization: Automatically creates concise and accurate summaries of calls, automating 100% of call notes.
- Automated CRM Logging: Seamlessly logs conversation details and summaries into CRM systems.
Technical Specifications
- Architecture
- Multi-tenant SaaS
- Deployment
- SaaS
- API Available
- Yes
AI/ML Stack
- Generative AI
- Real-Time Speech Recognition
Integrations
- Salesforce
- RingCentral
- 8x8 VCC
- VICIdial
- Convoso
- RingEX
Security & Compliance
Certifications: SOC 2, GDPR, PCI, HIPAA
Encryption: 256-bit encryption for data in transit and at rest
Pricing
- Model
- $7/user/month
- Starting Price
- Contact sales
- Target Customer
- Mid-Market,Enterprise
- Contract Type
- Monthly
About Balto
Balto is an AI software company that provides real-time guidance and automation for contact centers. Its platform supports human agents with instant, context-aware assistance during customer interactions, aiming to enhance service quality, sales performance, and operational efficiency.
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