Service Desk Software
ITIL/ITSM PinkVerify Certified enterprise service desk for comprehensive IT support.
Executive Summary
Vision Helpdesk's Service Desk Software is a robust, ITIL/ITSM PinkVerify Certified enterprise solution designed for comprehensive IT service management. It extends beyond traditional help desk functionalities to enable strategic planning, structuring, and delivery of IT services. Key features include CMDB, Asset Management, Incident Management, Problem Management, Change Management, and Release Management, ensuring a holistic approach to IT support and operations. The platform is built to streamline client support processes and offers flexibility through integration with third-party tools via its simplified RESTful API. It caters to businesses looking for an all-inclusive service desk solution that can scale and adapt to complex IT environments, providing a unified platform for managing diverse service requests and IT operations.
Use Cases
- Managing IT incidents and service disruptions
- Tracking and managing IT assets and configurations (CMDB)
- Streamlining IT service changes and releases
- Proactive identification and resolution of IT problems
- Centralizing multi-channel customer support
Features
Support
- Incident Management: Efficiently track, manage, and resolve IT incidents to restore normal service operations quickly.
- Problem Management: Identify and resolve the root causes of recurring incidents to prevent future disruptions.
- Change Management: Control and manage changes to IT services and infrastructure with minimal disruption.
- Release Management: Plan, schedule, and control the build, test, and deployment of IT services.
- Asset Management: Track and manage IT assets throughout their lifecycle, including hardware and software.
- Configuration Management Database (CMDB): Maintain a comprehensive database of IT assets and their relationships.
Visibility
- Customizable Dashboards: Provides real-time, customizable dashboards for monitoring service desk performance and key metrics.
Technical Specifications
- Deployment
- SaaS
- API Available
- Yes
Integrations
- Insightly
- Google Calendar
- Google Drive
Security & Compliance
Certifications: PINKVerify Certified ITIL/ITSM Compliant
Pricing
- Model
- Per agent subscription
- Starting Price
- $55 per agent/month
- Target Customer
- Enterprise,SMB,Mid-Market
- Contract Type
- Monthly, Annual
- Free Trial
- Yes, 30 days
About Vision Helpdesk
Vision Helpdesk offers a comprehensive suite of customer service and IT resource management software, including Help Desk, Satellite Help Desk, Service Desk, and Live Chat solutions. It provides ticketing, customer portals, knowledge base, and multi-channel support with both cloud and on-premise deployment options, designed to manage customer inquiries and IT services efficiently across multiple companies or brands.
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