Uniphore X Platform
AI-native platform for enhanced customer and employee interactions.
Executive Summary
Uniphore X Platform is an industry-leading, AI-native platform designed to enhance customer and employee interactions. It leverages multimodal AI and data solutions to provide a comprehensive suite for modern enterprises. The platform is built as a full-stack AI solution, encompassing data, knowledge, models, and agents, enabling the creation of agentic enterprises. It supports flexible deployments across on-premise, cloud, and multi-cloud environments, and is composable, working with various models, applications, agents, and data sources. Uniphore X Platform focuses on delivering knowledge-as-a-service, providing powerful tools, connectors, and controls for businesses to build their own AI applications and drive digital transformation.
Use Cases
- Automating customer collections and improving patient experience.
- Boosting self-service and reducing customer effort in interactions.
- Enhancing first-party data to drive customer acquisition and retention.
- Improving agent productivity and training through real-time guidance and conversation insights.
- Building custom AI applications and knowledge-as-a-service solutions.
Features
Visibility
- Real-time Interaction Monitoring: Provides real-time visibility into customer and employee interactions across various channels, enabling live monitoring and intervention.
- Comprehensive Dashboards: Offers customizable dashboards to visualize key metrics, performance trends, and operational insights for customer support and employee engagement.
Intelligence
- AI-Powered Conversation Insights: Analyzes conversations to identify sentiment, intent, topics, and compliance risks, providing actionable insights for improvement.
- Real-time Agent Guidance: Delivers AI-driven suggestions and knowledge to agents during live interactions to improve resolution rates and customer satisfaction.
- Self-Service Automation: Enables intelligent self-service options through conversational AI, reducing agent workload and improving customer experience.
Support
- Open API Integration: Supports extensive integration capabilities through open APIs for connecting with existing enterprise systems and data sources.
- Flexible Deployment Options: Offers deployment flexibility across on-premise, cloud, and multi-cloud environments to meet diverse enterprise needs.
Technical Specifications
- Architecture
- Full-stack AI platform with a composable architecture, supporting integration with various models, applications, agents, and data sources.
- Deployment
- SaaS, On-Premise, Multi-Cloud
- API Available
- Yes
AI/ML Stack
- Multimodal AI
- Conversational AI
- Natural Language Processing (NLP)
- Speech Recognition
- Sentiment Analysis
Integrations
- Custom API Integrations
- Data Lake
- Data Warehouse
- Database
Security & Compliance
Certifications: ISO 27001, SOC 2 Type II, PCI DSS v3.2.1
Pricing
- Starting Price
- Contact sales
- Target Customer
- Enterprise,Mid-Market
About Uniphore
Uniphore is a Business AI company that develops artificial intelligence platforms for enterprise use, specializing in conversational AI and multimodal data processing. Its flagship 'Business AI Cloud' is a full-stack platform that integrates data, knowledge, models, and software agents to enhance sales, marketing, and customer service operations. The company provides secure, composable AI solutions for real-time analysis of customer conversations, agent performance coaching, and generative AI-driven insights.