AI for Service
Empower customers and agents with agentic AI for personalized, efficient service.
Executive Summary
AI for Service by Kore.ai is a comprehensive solution designed to optimize customer service operations through the power of agentic AI. It focuses on making customer interactions more intuitive, enhancing agent effectiveness, and streamlining overall contact center operations. The platform leverages generative AI to deliver personalized customer experiences and provides AI assistance to human agents, ensuring better outcomes and operational efficiency. The solution offers a suite of products and features that enable businesses to deploy intelligent virtual assistants and AI agents. These agents can automate routine tasks, provide instant support, and orchestrate complex workflows, freeing up human agents to focus on more intricate issues. Kore.ai's platform emphasizes enterprise-grade security, compliance, and governance, supporting flexible deployment options including cloud and on-premise.
Use Cases
- Automating routine customer inquiries with AI agents
- Providing real-time AI assistance to human customer service agents
- Personalizing customer interactions across various channels
- Streamlining contact center operations and improving efficiency
- Orchestrating multi-agent workflows for complex service requests
Features
Visibility
- Contact Center Analytics: Monitor key performance indicators, agent productivity, and customer satisfaction metrics.
- AI Observability: Monitor and govern AI agents for performance, explainability, and compliance.
Intelligence
- Agent AI Assistance: Provide real-time suggestions and knowledge to human agents.
- Generative AI Innovation: Leverage generative AI for intuitive interactions and personalized experiences.
- Multi-Agent Orchestration: Coordinate multiple AI agents to handle complex customer service workflows.
Support
- Virtual Assistants: Deploy AI-powered virtual assistants for automated customer support.
- Personalized Experiences: Create tailored customer journeys based on individual needs and history.
- Streamlined Operations: Optimize contact center workflows for efficiency and reduced operational costs.
Technical Specifications
- Architecture
- Multi-Agent Orchestration, Universal Connector Framework, Advanced API Management
- Deployment
- Hybrid
- Authentication
- SAML 2.0
- API Available
- Yes
AI/ML Stack
- Generative AI
- Agentic AI
Security & Compliance
Certifications: SOC 2, PCI DSS, ISO 27001, SOC 3, GDPR, HIPAA, NIST
Pricing
- Model
- Tiered subscription
- Starting Price
- Contact sales
- Target Customer
- Enterprise
About Kore.ai
Kore.ai is a global leader in enterprise AI and agentic solutions, providing an agent-first enterprise AI platform. It offers comprehensive solutions for customer service, AI work, and process automation, built on an AI agent platform with no-code and pro-code tools for custom development and deployment at enterprise scale.
Alternatives to AI for Service
- AppFoundry by Genesys — Extend Genesys CX platforms with a marketplace of integrations, applications, and services.
- CallMiner Visualize by CallMiner — Visually explore conversation intelligence data to create shareable presentations and drive action.
- Dixa by Dixa — The AI-driven customer service platform for consumer brands.
- Engagement AI by ChurnZero — AI for smarter insights and stronger customer relationships.
- Five9 Digital Engagement by five9 — Seamless omnichannel customer interactions across digital and voice channels.
- Freshworks Platform by Freshworks — A flexible, AI-powered enterprise platform for all Freshworks applications.
- Intelligent Customer Resolution & Complaints Technology by Equiniti — Automate complaints, ensure compliance, and enhance customer engagement with intelligent technology.
- Live Dashboard by Reamaze — Monitor live customer activity, browsing, and shopping data for proactive support.