AppFoundry
Extend Genesys CX platforms with a marketplace of integrations, applications, and services.
Executive Summary
Genesys AppFoundry is the official marketplace for Genesys Cloud CX, offering a comprehensive ecosystem of integrations, applications, and services. It empowers Genesys customers to extend and customize their CX platforms to meet unique business requirements. The marketplace features solutions ranging from business optimization tools and custom data actions to specialized applications for social media listening, mobile contact center management, and robust data security. Partners developing solutions for AppFoundry must adhere to stringent integration, quality, and reliability standards, with all offerings integrating seamlessly through Genesys Cloud's APIs and SDKs. Each solution undergoes a validation process, ensuring compliance with critical standards like GDPR. This curated environment provides a trusted source for enhancing customer and employee experiences, streamlining operations, and ensuring adherence to global privacy regulations within the Genesys Cloud ecosystem.
Use Cases
- Extend Genesys Cloud CX Capabilities: Discover and integrate third-party applications and services to add new functionalities to Genesys Cloud CX, such as advanced analytics, workforce engagement management, or specialized communication channels.
- Enhance Contact Center Operations: Implement solutions for business optimization, custom data actions, or mobile agent/manager tools to improve efficiency and productivity within the contact center.
- Ensure Data Privacy and Compliance: Utilize integrated security and compliance applications to meet global privacy standards like GDPR, PCI DSS, and regional data protection acts, often including features like compliant call and screen recording.
- Integrate with Enterprise Systems: Connect Genesys Cloud CX with complex legacy systems, CRM platforms (e.g., Salesforce), or other modern enterprise applications through pre-built integrations or API gateway solutions.
- Improve Customer and Employee Experience: Leverage specialized applications for social media monitoring, customer journey analytics, or agent coaching to create more effortless and personalized interactions.
Features
Visibility
- Categorized Listings: Browse integrations and applications organized by category to easily find relevant solutions.
- Search & Filter: Efficiently locate specific solutions using search functionality and various filters.
- Solution Details Pages: Access comprehensive information, features, and partner details for each listed application.
Technical Specifications
- Architecture
- Cloud-native platform supporting API-driven integrations and extensions.
- Deployment
- SaaS
- Authentication
- SSO/SAML
- API Available
- No
Integrations
- Salesforce
- Bandwidth
- Glance
- SecureCX
- CX Index
- CloudEngager
- PureInsights Historic
- CX Mobile
Security & Compliance
Certifications: GDPR
Pricing
- Model
- Varies by solution, some free, some paid via subscription or one-time purchase.
- Starting Price
- Contact sales
- Target Customer
- SMB,Mid-Market,Enterprise
About Genesys Cloud CX
Genesys is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. It offers both cloud-based and hybrid cloud software, empowering over 8,000 organizations worldwide to create exceptional customer and employee experiences through its AI-powered experience orchestration platform.