Genesys Cloud CX
About Genesys Cloud CX
Genesys is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. It offers both cloud-based and hybrid cloud software, empowering over 8,000 organizations worldwide to create exceptional customer and employee experiences through its AI-powered experience orchestration platform.
Company Details
- Website
- https://www.genesys.com
- Funding
- Private Equity-Backed
- Total Raised
- $2.98B
- https://www.linkedin.com/company/genesys
Specializations
- Customer Experience
- Contact Center
- AI/ML
- Cloud Software
- Experience Orchestration
Certifications
- PCI DSS
- SOC 1 Type 2
- SOC 2 Type 2
- SOC 3 Type 2
- ISO/IEC 27001:2022
- ISO/IEC 27017:2015
- ISO/IEC 27018:2019
- ISO/IEC 42001:2023
- HIPAA
- HITRUST
- CCPA
- GDPR
- C5
- Cyber Essentials Plus
- FedRAMP
- IRAP Protected
- ACN
- HDS
- LGPD
- DoD Impact Level (IL) 2
- NIST SP 800-171
- NIST SP 800-53 Privacy Control Baseline
- TX-RAMP
- DORA
- EU Data Act
- CSA CAIQ
- DESC
- GovRAMP
- DPF
- ENS
- IRS Publication 1075
Products & Solutions (4)
| Product | Category | Sub-Category | Description |
|---|---|---|---|
| AppFoundry | customer-support | Customer Engagement | Extend Genesys CX platforms with a marketplace of integrations, applications, and services. |
| Genesys Cloud CX | customer-support | Voice & Call Center | AI-Powered Experience Orchestration: Unifying Customer and Employee Journeys at Scale. |
| Genesys Cloud EX | hr | Employee Engagement & Culture | Unlock employee potential with an all-in-one, AI-powered employee experience platform. |
| Pointillist | customer-support | Customer Engagement | Measure, monitor, and orchestrate customer journeys to optimize CX and improve digital containment. |
Notable Customers
- Apple
- UnitedHealth Group
- Target
- JetBlue Airways
- Vodacom
- eBay
- IBM
- American Airlines