Genesys Cloud EX
Unlock employee potential with an all-in-one, AI-powered employee experience platform.
Executive Summary
Genesys Cloud EX is an all-in-one employee experience platform designed to empower organizations to unlock the full potential of their workforce. It focuses on making employees' lives easier by providing a comprehensive suite of tools and capabilities for workforce engagement management. The platform integrates built-in AI to enhance various aspects of employee engagement and productivity. By leveraging intelligent automation and insights, Genesys Cloud EX aims to optimize workforce management, improve communication, and foster a more positive and productive work environment. As a robust workforce engagement management solution, Genesys Cloud EX helps businesses create a seamless and supportive experience for their employees, ultimately contributing to better overall organizational performance and customer satisfaction.
Use Cases
- Employee engagement improvement
- Workforce management optimization
- AI-driven employee insights
- Streamlined internal communication
- Performance management and development
Features
Visibility
- Employee Experience Dashboard: Provides real-time insights into employee engagement, well-being, and performance metrics.
- Workforce Performance Monitoring: Offers tools to track individual and team productivity, adherence to schedules, and goal attainment.
- Sentiment Analysis Visualizations: Visualizes employee sentiment trends derived from feedback and interactions to identify areas for improvement.
Intelligence
- AI-Powered Scheduling Optimization: Uses AI to create optimal employee schedules, balancing workload, skills, and employee preferences.
- Predictive Attrition Risk: Identifies employees at risk of leaving based on behavioral patterns and engagement data.
- Personalized Coaching Recommendations: Provides managers with AI-driven suggestions for coaching and developing their team members.
Technical Specifications
- Architecture
- Cloud-native, microservices-based architecture designed for scalability and high availability.
- Deployment
- SaaS
- Authentication
- SSO/SAML, OAuth/OIDC, MFA
- API Available
- Yes
Infrastructure
- AWS
- Azure
- GCP
Integrations
- Salesforce
Security & Compliance
Certifications: SOC 2 Type 2, ISO 27001, PCI-DSS
Encryption: Industry-standard encryption for data at rest and in transit.
Pricing
- Model
- Per user/month, billed annually, with usage-based options.
- Starting Price
- $90 USD per user/month
- Target Customer
- Mid-Market,Enterprise
- Contract Type
- Annual
About Genesys Cloud CX
Genesys is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. It offers both cloud-based and hybrid cloud software, empowering over 8,000 organizations worldwide to create exceptional customer and employee experiences through its AI-powered experience orchestration platform.