Medallia Employee Experience

Unleash the power of your employees.

by Medallia · Employee Engagement & Culture

Medallia Employee Experience screenshot

Executive Summary

Medallia Employee Experience is Medallia's employee listening and activation solution. It captures employee feedback, applies AI, text analytics and a sentiment engine to surface insights across departments, channels and signal sources, and routes role-appropriate insights to the right people so they can act. HR and People teams use it, as do customer experience and support and technology teams.

Use Cases

  • Improving the candidate experience
  • Improving the onboarding experience
  • Capturing employee engagement feedback
  • Identifying trends that affect inclusion across the employee journey
  • Crowdsourcing employee ideas for innovation
  • Supporting employee service delivery

Features

Visibility

  • Predictive Analytics: #6: Get ahead of your company’s next big challenge by creating a predictive analytics framework

Intelligence

  • Sentiment Analysis: Only 42% of companies act fast on employee feedback. Close the gap as Medallia’s AI, text analytics, and sentiment engine do the heavy lifting, surfacing key insights from every department, channel, and signal source — so you can pinpoint w
  • Root Cause Identification: Medallia AI surfaces trends in your data that you didn’t know you needed to look for. Machine learning and GenAI techniques make root cause analysis easier than ever for any user. Empower anyone to perform root cause analysis on topics, cha

Technical Specifications

Architecture
REST-based or GraphQL-based APIs
Deployment
SaaS

Infrastructure

  • Private cloud on Medallia-owned hardware in Tier III colocation facilities
  • Containerization and microservices

Integrations

  • Workday
  • Salesforce
  • ServiceNow
  • Adobe

Security & Compliance

Certifications: SOC 2 Type II, HITRUST, ISO 27001, ISO 27017, ISO 27018, ISO 27701, CBPR, PRP

Encryption: Bring Your Own Key (BYOK) field-level data encryption available

Pricing

Model
Experience Data Record (EDR) based pricing, not per user or per survey response
Starting Price
Contact sales
Target Customer
Enterprise

About Medallia

Medallia is a global leader in experience management, providing an AI-driven SaaS platform that captures and analyzes feedback signals from customers, employees, citizens, and patients across various channels. Founded in 2001, the company helps organizations transform these insights into actionable strategies to improve overall experiences.

Founded: 2001 · Headquarters: McLean, Virginia, United States · Employees: 1,001-5,000 · Private

Verified sources

Each of these facts was checked against the vendor page linked (2026-10-15).

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