Medallia
About Medallia
Medallia is a global leader in experience management, providing an AI-driven SaaS platform that captures and analyzes feedback signals from customers, employees, citizens, and patients across various channels. Founded in 2001, the company helps organizations transform these insights into actionable strategies to improve overall experiences.
Company Details
- Website
- https://www.medallia.com
- Funding
- Acquired by Thoma Bravo in October 2021 for $6.4 billion.
- Total Raised
- $738M
- https://www.linkedin.com/company/medallia
Specializations
- Enterprise
- Customer Experience
- AI/ML
- Employee Experience
- SaaS
Certifications
- SOC 2 Type II
- GDPR Compliant
- ISO 27001
- ISO 27017
- ISO 27018
- ISO 27701
- HIPAA
- CCPA
- HITRUST
- CSA STAR Level 1
- CBPR
- PRP
Products & Solutions (5)
| Product | Category | Sub-Category | Description |
|---|---|---|---|
| Medallia | customer-support | Customer Feedback & Surveys | Transform customer and employee feedback into actionable insights with AI. |
| Medallia Conversation Intelligence | customer-support | Voice & Call Center | Uncover insights from every customer conversation to improve service. |
| Medallia Digital Experience | customer-support | Customer Feedback & Surveys | Capture real-time insights across digital channels to enhance customer experience. |
| Medallia Employee Experience | hr | Employee Engagement & Culture | Activate the untapped power of your people with comprehensive employee feedback and insights. |
| Medallia Total Experience Profiles | customer-support | Customer Success | Unify customer, employee, and operational data for a complete view of total experience. |
Notable Customers
- Airbnb
- Marriott
- Mercedes Benz
- PayPal
- Samsung
- Walmart
- Hilton Hotels
- Delta Airlines