Advanced Analytics
AI-powered conversation intelligence for customer experience and agent performance.
Executive Summary
Creovai, formed from the merger of Tethr and Awaken Intelligence, offers an advanced AI platform for conversation intelligence and real-time agent assist. It analyzes 100% of customer interactions, including calls and other conversations, to provide actionable insights and real-time guidance. The platform is designed to help contact centers improve customer experience (CX), enhance agent performance, and optimize operational efficiency. It identifies critical factors impacting customer satisfaction, agent effectiveness, and compliance, enabling organizations to make data-driven decisions. Key capabilities include automated quality assurance, advanced analytics dashboards, and AI-driven recommendations that reduce costs, improve adherence to compliance standards, and boost overall contact center productivity and sales effectiveness.
Use Cases
- Improving customer experience and satisfaction
- Enhancing agent performance and efficiency
- Automating quality assurance processes
- Reducing operational costs in contact centers
- Optimizing sales call strategies and rebuttals
Features
Visibility
- Advanced Analytics Dashboards: Visualize key metrics, trends, and factors impacting customer experience and agent performance.
- Conversation Explorer: Drill down into specific customer interactions to understand context, sentiment, and root causes.
- Agent Performance Tracking: Monitor and track individual and team agent performance based on AI-driven conversation insights.
Intelligence
- Real-Time Agent Assist: Delivers live guidance and relevant information to agents during customer interactions.
- Conversation Intelligence: Analyzes 100% of customer conversations to identify sentiment, topics, patterns, and key moments.
- QA Automation: Automates the quality assurance process by scoring and evaluating conversations against compliance and performance metrics.
Technical Specifications
- Deployment
- SaaS
- API Available
- Yes
Security & Compliance
Certifications: PCI-DSS Level 1, GDPR, AICPA SOC 2, HIPAA
Pricing
- Starting Price
- Contact sales
- Target Customer
- Mid-Market,Enterprise
About Tethr
Creovai, formed in June 2024 through the merger of Tethr and Awaken Intelligence, is an AI-powered software suite for contact centers, offering conversation intelligence and real-time agent guidance. The company was acquired by Capacity on October 16, 2025.