Verint Web & Mobile
Unify digital data to track and improve the customer experience across web and mobile.
Executive Summary
Verint Web & Mobile is a solution designed to unify data across all digital channels, including websites, mobile applications, and other digital touchpoints. It enables organizations to comprehensively track the entire digital customer experience, identify issues in real-time, and implement solutions to improve performance. The platform aims to enhance user experience, streamline customer effort, and ultimately reduce operational costs by providing a holistic view of digital interactions.
Use Cases
- Optimize the digital customer journey across web and mobile platforms.
- Improve user experience and reduce customer effort on digital channels.
- Identify and resolve digital experience issues in real-time.
- Gain insights into website and mobile app performance.
- Reduce operational costs associated with poor digital experiences.
Features
Visibility
- Unified Digital Data: Unifies data across websites, mobile apps, and other digital channels for a holistic view of the customer experience.
- Customer Journey Tracking: Tracks the entire digital customer journey to identify pain points and opportunities for improvement.
Intelligence
- Predictive Analytics: Uses predictive modeling to anticipate issues and understand complex customer behavior patterns.
- Real-time Issue Identification: Identifies and helps resolve digital experience issues as they occur, minimizing customer friction.
Technical Specifications
- Architecture
- Role-Based Access Control (RBAC)
- Deployment
- SaaS
- API Available
- Yes
Infrastructure
- AWS
Integrations
- Amazon Connect
- Sitecore
Security & Compliance
Certifications: SOC 2, PCI-DSS, GDPR, ISO 27001, HIPAA, CCPA/CPRA, NIST
Pricing
- Model
- Subscription-based
- Starting Price
- Contact sales
- Target Customer
- Enterprise
- Free Trial
- No
About Verint
Verint Systems Inc. is a technology company headquartered in Melville, New York, specializing in customer experience (CX) automation. It offers an open platform, applications, and AI-powered bots to analyze business intelligence from customer interactions across various touchpoints, serving thousands of contact centers globally.