Zendesk Sunshine
Unify customer data across all touchpoints for a complete, actionable view.
Executive Summary
Zendesk Sunshine is an open and flexible CRM platform designed to unify customer data from all touchpoints, regardless of where it resides. Built natively on AWS, it helps businesses break down data silos to create a comprehensive and actionable view of each customer. This platform enables organizations to capture every customer interaction and build modern, personalized customer experiences. Sunshine allows businesses to connect and understand all their customer data, making it accessible and usable across various departments. It provides the foundation for customizing Zendesk software, enabling companies to tailor their customer service solutions to reflect their brand and specific operational needs. By centralizing customer profiles, Sunshine empowers businesses to deliver more informed and consistent customer support and engagement.
Use Cases
- Unifying customer profiles from disparate sources for a complete view.
- Building custom customer applications and personalized experiences.
- Creating comprehensive reports on customer interactions and custom objects.
- Integrating Zendesk with other business systems and applications.
- Personalizing customer service interactions based on a complete customer view.
Features
Visibility
- Complete Customer View: Unifies customer profile data across all touchpoints for a comprehensive and actionable view.
- Customizable UI: Allows businesses to customize software through logos, colors, and fonts to reflect their brand.
Intelligence
- AI-Powered Data Processing: Leverages Zendesk AI to process service data, enhancing insights and customer experiences.
Support
- Technical Support: Provides technical support during business hours for assistance with the platform.
Technical Specifications
- Architecture
- Open and flexible CRM platform, native to AWS, event-driven architecture with robust APIs.
- Deployment
- SaaS
- API Available
- Yes
Infrastructure
- AWS
Integrations
- Zendesk Integration Services
- AWS
Security & Compliance
Certifications: SOC 2
Encryption: Part of Zendesk's robust Enterprise Security, ensuring the secure handling of Service Data in compliance with applicable law.
Pricing
- Model
- Subscription-based, included with Zendesk Suite plans.
- Starting Price
- Contact sales
- Target Customer
- SMB,Mid-Market,Enterprise
About zendesk
Zendesk is an American software-as-a-service (SaaS) company that provides a cloud-based customer service and engagement platform. It offers a range of products including help desk, ticketing, live chat, and CRM tools for businesses of all sizes, incorporating AI-powered features to automate workflows and improve responsiveness.