zendesk

Founded: 2007 · San Francisco, United States · 6000+ employees · Private

About zendesk

Zendesk is an American software-as-a-service (SaaS) company that provides a cloud-based customer service and engagement platform. It offers a range of products including help desk, ticketing, live chat, and CRM tools for businesses of all sizes, incorporating AI-powered features to automate workflows and improve responsiveness.

Company Details

Website: https://www.zendesk.com
Funding: Acquired by Hellman & Friedman and Permira for approximately $10.2 billion in November 2022.
LinkedIn: https://www.linkedin.com/company/zendesk
GitHub: https://github.com/zendesk

Specializations

Customer Support
SaaS
CRM
Help Desk
AI/ML

Products & Solutions (9)

Product	Category	Sub-Category	Description
Zendesk	customer-support	Help Desk & Ticketing	Deliver exceptional customer service and engagement with intelligent, omnichannel support.
Zendesk AI Agents	customer-support	Chatbots & Virtual Agents	Automate customer and employee service with intelligent AI agents.
Zendesk Explore	finance	Financial Reporting	Measure performance, spot trends, and make data-backed decisions.
Zendesk Guide	collaboration	Document Collaboration	Empower customers with a self-service knowledge base to find answers instantly.
Zendesk Messaging	customer-support	Live Chat & Messaging	Instant, conversational support via real-time chat and social media direct messaging.
Zendesk Sell	sales	CRM & Sales Automation	Sales CRM software to manage leads, track deals, and visualize the sales pipeline.
Zendesk Sunshine	customer-support	Customer Engagement	Unify customer data across all touchpoints for a complete, actionable view.
Zendesk Support	customer-support	Help Desk & Ticketing	Centralized ticket management for seamless customer support across all channels.
Zendesk Talk	customer-support	Voice & Call Center	Integrated voice and call center solution for seamless customer support.

Notable Customers

Gilt Groupe
Box
Disney
Discord
Riot Games
Dropbox