zendesk

Founded: 2007 · San Francisco, United States · 6000+ employees · Private

About zendesk

Zendesk is an American software-as-a-service (SaaS) company that provides a cloud-based customer service and engagement platform. It offers a range of products including help desk, ticketing, live chat, and CRM tools for businesses of all sizes, incorporating AI-powered features to automate workflows and improve responsiveness.

Company Details

Website
https://www.zendesk.com
Funding
Acquired by Hellman & Friedman and Permira for approximately $10.2 billion in November 2022.
LinkedIn
https://www.linkedin.com/company/zendesk
GitHub
https://github.com/zendesk

Specializations

  • Customer Support
  • SaaS
  • CRM
  • Help Desk
  • AI/ML

Products & Solutions (9)

ProductCategorySub-CategoryDescription
Zendeskcustomer-supportHelp Desk & TicketingDeliver exceptional customer service and engagement with intelligent, omnichannel support.
Zendesk AI Agentscustomer-supportChatbots & Virtual AgentsAutomate customer and employee service with intelligent AI agents.
Zendesk ExplorefinanceFinancial ReportingMeasure performance, spot trends, and make data-backed decisions.
Zendesk GuidecollaborationDocument CollaborationEmpower customers with a self-service knowledge base to find answers instantly.
Zendesk Messagingcustomer-supportLive Chat & MessagingInstant, conversational support via real-time chat and social media direct messaging.
Zendesk SellsalesCRM & Sales AutomationSales CRM software to manage leads, track deals, and visualize the sales pipeline.
Zendesk Sunshinecustomer-supportCustomer EngagementUnify customer data across all touchpoints for a complete, actionable view.
Zendesk Supportcustomer-supportHelp Desk & TicketingCentralized ticket management for seamless customer support across all channels.
Zendesk Talkcustomer-supportVoice & Call CenterIntegrated voice and call center solution for seamless customer support.

Notable Customers

  • Gilt Groupe
  • Box
  • Disney
  • Discord
  • Riot Games
  • Dropbox