Zendesk AI Agents
Automate customer and employee service with intelligent AI agents.
Executive Summary
Zendesk AI Agents are intelligent virtual assistants designed to autonomously handle customer and employee inquiries across all channels. Powered by advanced agentic AI, these agents can reason, adapt, and act to resolve complex issues, aiming to automate over 80% of interactions. They provide generative replies and can be deployed for both external customer service and internal employee support. The AI agents are integrated into the broader Zendesk platform, leveraging existing knowledge bases and offering features like agent copilots to enhance human agent productivity. They are priced based on automated resolutions (ARs), with a certain number of ARs included in various Zendesk plans, making it easy for businesses to scale their automated support capabilities.
Use Cases
- Automating customer inquiries and support across various channels (chat, email, messaging).
- Resolving complex customer issues autonomously without human intervention.
- Providing instant support for employee service requests and internal helpdesks.
- Generating intelligent, context-aware replies to customer questions.
- Reducing human agent workload by handling routine and repetitive tasks.
Features
Intelligence
- Autonomous Issue Resolution: AI agents can autonomously resolve complex customer and employee inquiries across all channels.
- Generative Replies: Provides context-aware, human-like generative replies to customer questions.
- Agentic AI Capabilities: Powered by agentic AI that allows agents to reason, adapt, and act based on conversation context.
- High Automation Rate: Capable of automating over 80% of customer and employee interactions.
Technical Specifications
- Deployment
- SaaS
- API Available
- Yes
AI/ML Stack
- Agentic AI
Integrations
- Jira
Security & Compliance
Certifications: SOC 2, GDPR
Pricing
- Model
- Per automated resolution (AR)
- Starting Price
- Starting from $19/month (for Zendesk Suite Team, includes AI agents Essential)
- Target Customer
- SMB,Mid-Market,Enterprise
- Free Trial
- Yes
About zendesk
Zendesk is an American software-as-a-service (SaaS) company that provides a cloud-based customer service and engagement platform. It offers a range of products including help desk, ticketing, live chat, and CRM tools for businesses of all sizes, incorporating AI-powered features to automate workflows and improve responsiveness.
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