Experience Cloud
Create connected digital experiences for customers, partners, and employees.
Executive Summary
Salesforce Experience Cloud is a robust platform designed to empower organizations to build and manage connected digital experiences for their diverse ecosystems, including customers, partners, and employees. It facilitates the creation of branded portals, self-service communities, and engaging websites that extend the reach of Salesforce data and functionality. The platform enables businesses to foster stronger relationships by providing personalized, secure, and interactive online spaces. Users can access relevant information, collaborate, manage accounts, and engage with the brand or organization directly, enhancing satisfaction and operational efficiency. It supports various use cases from customer support and partner collaboration to employee engagement and brand advocacy.
Use Cases
- Customer self-service portals for support and account management
- Partner collaboration portals for sales enablement and joint ventures
- Employee communities for internal communication, knowledge sharing, and engagement
- Brand engagement sites for loyalty programs and customer advocacy
- Nonprofit community engagement and volunteer management
Features
Visibility
- Customizable Portals & Communities: Build branded digital experiences with drag-and-drop tools and templates, tailored for specific audiences.
- Mobile Publisher for Experience Cloud: Transform your Experience Cloud sites into branded mobile apps for iOS and Android.
Intelligence
- AI-Powered Personalization: Deliver relevant content and recommendations to users based on their profiles and behavior.
- Smart Search: Provide intelligent search capabilities to help users quickly find information within the community.
Support
- Self-Service Knowledge Base: Empower customers to find answers to their questions through a comprehensive knowledge base.
- Case Deflection: Reduce support costs by enabling users to resolve issues independently within the community.
Technical Specifications
- Architecture
- Cloud-native, multi-tenant SaaS platform built on the Salesforce Platform.
- Deployment
- SaaS
- Authentication
- SSO/SAML, OAuth/OIDC, MFA
- API Available
- Yes
Integrations
- Salesforce CRM
- MuleSoft
- Service Cloud
- Sales Cloud
- Marketing Cloud
Security & Compliance
Certifications: SOC 2, ISO 27001, GDPR, HIPAA
Encryption: Data is encrypted at rest and in transit using industry-standard protocols.
Pricing
- Model
- Subscription-based, with add-on pricing typically per-login or per-member.
- Starting Price
- Contact sales
- Target Customer
- Mid-Market,Enterprise
- Contract Type
- Annual
About salesforce
Salesforce, Inc. is an American technology company best known for developing cloud-based software for customer relationship management (CRM) and related business applications delivered through a software-as-a-service (SaaS) subscription model. Its major product is the AI-powered Customer 360 platform, which includes customer data cloud services, marketing, automation, integration, commerce, and artificial intelligence.