Gainsight Customer Communities
Drive customer engagement, harness product feedback, and enable self-service at scale.
Executive Summary
Gainsight Customer Communities provides a unified, self-service hub for customers to find answers, engage with peers, and provide feedback. It empowers organizations to scale their customer support, reduce case volume, and foster a vibrant community where customers can help themselves and each other. The platform is designed to drive greater customer engagement, harness valuable product feedback, and enable efficient self-service at scale. It offers powerful features beyond basic platforms, including AI-powered capabilities for moderation, making it easily configurable and robust for diverse community needs.
Use Cases
- Boost customer engagement and foster a sense of community.
- Drive ideation and collect valuable product feedback from users.
- Deliver scalable self-service options to reduce support case volume.
- Enable peer-to-peer support and knowledge sharing among customers.
- Provide a centralized hub for product information and announcements.
Features
Visibility
- Customizable Community Layouts: Customers can create beautiful and incredibly diverse communities with configurable layouts and branding to match their brand identity.
- Searchable Knowledge Base: A central hub for customers to find answers, articles, and discussions through powerful search capabilities, enhancing self-service.
Intelligence
- AI Moderation Agent: Leverages AI to assist with content moderation, ensuring a safe, inclusive, and compliant community environment by flagging inappropriate content.
- Product Feedback & Ideation Management: Tools to collect, organize, and act on customer ideas and feedback, directly informing product development and roadmap decisions.
Support
- Self-Service Support: Empowers customers to find answers independently, reducing reliance on traditional support channels and lowering case volume for support teams.
- Peer-to-Peer Engagement: Facilitates connections between customers, allowing them to share knowledge, best practices, and support each other, fostering a strong community.
Technical Specifications
- Deployment
- SaaS
- Authentication
- OAuth/OIDC, SSO/SAML
- API Available
- Yes
Integrations
- Skilljar
Security & Compliance
Certifications: SOC 2 Type II, GDPR, HIPAA
Encryption: Data is encrypted in transit and at rest, complying with SOC 2, HIPAA, and GDPR standards.
Pricing
- Starting Price
- Contact sales
- Target Customer
- Mid-Market,Enterprise
About Gainsight
Gainsight is a leading SaaS company that provides a comprehensive customer success platform. It empowers businesses to drive retention and expansion through a suite of solutions for customer success, product experience, and post-sales engagement, leveraging AI to deliver actionable insights and automate workflows.
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