Gainsight
About Gainsight
Gainsight is a leading SaaS company that provides a comprehensive customer success platform. It empowers businesses to drive retention and expansion through a suite of solutions for customer success, product experience, and post-sales engagement, leveraging AI to deliver actionable insights and automate workflows.
Company Details
- Website
- https://www.gainsight.com
- Funding
- Private Equity-Backed (Acquired by Vista Equity Partners)
- Total Raised
- $187M
- https://www.linkedin.com/company/gainsight
Specializations
- Customer Success
- Product Experience
- SaaS
- AI/ML
- Community Management
Certifications
- SOC 2 Type II
- GDPR Compliant
- ISO 27001
- HIPAA Compliant
- EU-U.S. Data Privacy Framework
- UK Extension to the EU-U.S. Data Privacy Framework
- Swiss-U.S. Data Privacy Framework
- ISO/IEC 42001
Products & Solutions (8)
| Product | Category | Sub-Category | Description |
|---|---|---|---|
| Atlas AI Agents | marketing | ABM & Personalization | AI agents that reveal hidden customer insights, personalize at scale, and expand reach. |
| Gainsight | customer-support | Customer Success | The AI-powered retention engine for customer-led growth. |
| Gainsight CS | customer-support | Customer Success | The leading customer success solution for retention, expansion, and efficiency. |
| Gainsight Customer Communities | customer-support | Knowledge Base & Self-Service | Drive customer engagement, harness product feedback, and enable self-service at scale. |
| Gainsight CustomerOS | customer-support | Customer Success | Orchestrate every step of the customer journey—from onboarding to outcomes. |
| Gainsight PX | marketing | Marketing Analytics | Complete user analytics and product engagement platform to drive adoption and retention. |
| Skilljar by Gainsight | customer-support | Customer Success | Scale onboarding, boost adoption, and monetize customer education. |
| Staircase AI by Gainsight | customer-support | Customer Engagement | Real-time, AI-powered customer engagement insights across all conversations. |
Notable Customers
- GE Digital
- SAP Concur
- Workday
- Plaid
- Autodesk
- DocuSign