Skilljar by Gainsight
Scale onboarding, boost adoption, and monetize customer education.
Executive Summary
Skilljar by Gainsight is a comprehensive customer education platform designed to help businesses scale onboarding, boost product adoption, and monetize their learning programs. It provides a single, self-service hub for customers to access training anytime, anywhere, turning every learner into a product expert. The platform revolutionizes customer education through AI-powered federated learning, delivering seamless training experiences. Key features include an AI chatbot widget for interactive course support, expanded APIs for integration, and robust notification controls to manage learning programs effectively. As part of Gainsight, Skilljar leverages advanced analytics to provide insights into learner progress and how customer education drives product engagement, ultimately contributing to customer retention and success.
Use Cases
- Scale customer onboarding programs
- Boost product adoption and feature usage
- Monetize customer education and training
- Provide a self-service learning hub for customers
- Upskill customers and partners on product capabilities
Features
Visibility
- Self-Service Learning Hub: Provide customers with a single, accessible hub for anytime, anywhere self-service learning.
Intelligence
- AI-powered Federated Learning: Deliver personalized and seamless training experiences across various customer touchpoints.
- AI Tutor Chatbot: An AI chatbot widget integrated into courses for interactive support and immediate answers.
- Learning Analytics: Track and analyze learner progress, course completion, and engagement to optimize education programs.
Technical Specifications
- Deployment
- SaaS
- Authentication
- OAuth/OIDC
- API Available
- Yes
Integrations
- Gainsight Customer Success
Security & Compliance
Certifications: SOC 2 Type II, GDPR
Pricing
- Model
- Tiered pricing based on feature bundles
- Starting Price
- Contact sales
- Target Customer
- Mid-Market,Enterprise
About Gainsight
Gainsight is a leading SaaS company that provides a comprehensive customer success platform. It empowers businesses to drive retention and expansion through a suite of solutions for customer success, product experience, and post-sales engagement, leveraging AI to deliver actionable insights and automate workflows.