Unison AI
AI-powered churn intelligence to rapidly detect customer risk and reduce churn.
Executive Summary
Unison AI is an AI-powered Customer Intelligence Engine developed by Totango, designed to predict customer risk and reduce churn. It functions by analyzing customer engagement data, offering rapid insights into potential churn, and can operate independently or integrate with existing customer success platforms. The engine empowers businesses to proactively address issues before they escalate, identifying at-risk customers early to convert potential negative outcomes into opportunities for retention and growth. This capability helps organizations get ahead of surprise churn and maintain a healthy customer base. Leveraging advanced AI, Unison AI provides a comprehensive view of customer health, enabling timely and targeted interventions to improve customer satisfaction, loyalty, and ultimately, drive sustained revenue growth through enhanced retention.
Use Cases
- Predict customer churn risk
- Proactively reduce customer churn
- Identify at-risk customers early
- Improve customer retention
- Drive revenue growth through retention
Features
Visibility
- Customer Risk Visibility: Provides rapid insights and a clear, consolidated view of potential churn risks across the entire customer base.
Intelligence
- AI-Powered Churn Prediction: Leverages advanced AI to analyze customer engagement data and predict churn risk proactively, identifying at-risk customers well in advance.
- Engagement Data Analysis: Processes various customer engagement data points, including usage, sentiment, and interactions, to identify patterns indicative of churn.
Technical Specifications
- Deployment
- SaaS
- Authentication
- SSO/SAML, SCIM
- API Available
- Yes
Security & Compliance
Certifications: SOC 2, ISO 27001, GDPR
Pricing
- Model
- Subscription-based, tiered packages
- Starting Price
- Contact sales
- Target Customer
- Mid-Market,Enterprise
- Free Trial
- No
Ratings & Reviews
G2: 4.4/5/5
About Totango
Totango, founded in 2010, is a customer success software company that merged with Catalyst Software in February 2024 to form a customer revenue optimization powerhouse. The company offers a Customer Growth platform, including its AI-powered Customer Intelligence Engine, Unison, and Catalyst, a dedicated tool for revenue teams, to help businesses retain and grow their customer base. Totango specializes in customer-led growth by integrating customer data to monitor health changes, foster proactive engagement, and drive predictable revenue.