SuccessBLOCs
Pre-built, no-code customer success program templates for optimizing customer journeys.
Executive Summary
SuccessBLOCs by Totango is a visual, no-code, and modular technology designed to empower companies in designing, optimizing, and running every aspect of their customer journey. These prebuilt customer success program templates are embedded with industry best practices and expert knowledge, providing a structured approach to customer success management. The platform facilitates real-time customer context by connecting various customer data streams, allowing businesses to gain accurate and actionable insights. SuccessBLOCs automate the process of creating customer success playbooks through built-in workflows, key performance indicators (KPIs), and comprehensive dashboards. This adaptability makes them suitable for enterprises with diverse customer bases and varying lifecycle stages, helping to drive outcomes like churn prevention and revenue growth.
Use Cases
- Churn Prevention
- Revenue Growth
- Automating Customer Success Playbooks
- Optimizing Customer Journeys
- Gaining Actionable Customer Insights
Features
Visibility
- Customer Journey Visualization: A visual, no-code interface to design, optimize, and run every aspect of the customer journey.
- Pre-built Dashboards: Provides built-in dashboards to monitor KPIs and customer insights at every stage.
Intelligence
- AI-Powered Insights: Leverages artificial intelligence to help users understand and take action on customer insights.
- Expansion Signals: Identifies potential customer expansion opportunities based on data analysis.
Technical Specifications
- Deployment
- SaaS
- API Available
- Yes
Security & Compliance
Certifications: SOC 2, ISO 27001
Pricing
- Model
- Subscription-based
- Starting Price
- Contact sales
- Target Customer
- Enterprise
About Totango
Totango, founded in 2010, is a customer success software company that merged with Catalyst Software in February 2024 to form a customer revenue optimization powerhouse. The company offers a Customer Growth platform, including its AI-powered Customer Intelligence Engine, Unison, and Catalyst, a dedicated tool for revenue teams, to help businesses retain and grow their customer base. Totango specializes in customer-led growth by integrating customer data to monitor health changes, foster proactive engagement, and drive predictable revenue.