Atlas AI Agents
AI agents that reveal hidden customer insights, personalize at scale, and expand reach.
Executive Summary
Gainsight Atlas AI Agents are a suite of intelligent tools designed to revolutionize customer success by enhancing retention and driving growth. These agents leverage advanced AI to uncover unspoken customer needs, personalize interactions at scale, and extend reach to customers that might otherwise be missed. They are a core component of Gainsight's commitment to AI innovation within its Customer OS platform. The Atlas AI Agents empower businesses to proactively address customer challenges and capitalize on growth opportunities. Specific agents, such as Staircase AI and the Renewal AI Agent, focus on critical aspects of the customer journey, while integrations like the AI Agent for Slack streamline communication and action. By providing deep insights and automating personalized engagements, Atlas AI Agents help transform the customer journey and redefine revenue growth strategies.
Use Cases
- Uncovering hidden customer needs and sentiment
- Personalizing customer communications and engagements at scale
- Proactively identifying and mitigating customer churn risks
- Driving customer growth and expansion opportunities
- Automating customer community moderation and support
Technical Specifications
- Architecture
- Cloud-native platform built on Gainsight Customer OS, leveraging a modular agentic AI framework for specialized functions.
- Deployment
- SaaS
- Authentication
- OAuth/OIDC, SSO/SAML, MFA
- API Available
- Yes
Infrastructure
- AWS
Integrations
- Slack
- SAP Sales Cloud
- CloudEagle
- Champion
- Grazitti Interactive
- SearchUnify
- EverAfter
Security & Compliance
Certifications: SOC 2 Type II, GDPR
Pricing
- Model
- Subscription-based
- Starting Price
- Contact sales
- Target Customer
- Mid-Market,Enterprise
- Contract Type
- Annual
- Free Trial
- No
About Gainsight
Gainsight is a leading SaaS company that provides a comprehensive customer success platform. It empowers businesses to drive retention and expansion through a suite of solutions for customer success, product experience, and post-sales engagement, leveraging AI to deliver actionable insights and automate workflows.
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