Gainsight CustomerOS
Orchestrate every step of the customer journey—from onboarding to outcomes.
Executive Summary
Gainsight CustomerOS is a comprehensive platform designed to orchestrate the entire customer journey, from initial onboarding through to achieving desired outcomes. It empowers businesses to proactively manage customer relationships, drive retention, and foster growth by providing tools for customer success management, product experience, and customer communities. The platform helps teams deliver consistent customer experiences, ensuring customers remain engaged and continue to derive value from products and services. With Gainsight CustomerOS, organizations can streamline customer success operations, gain deep insights into customer health, and automate key touchpoints. It integrates various data sources to provide a unified view of the customer, enabling personalized engagements and data-driven decision-making. The system is built to scale, supporting businesses in starting and expanding their customer success initiatives efficiently, ultimately aiming to improve customer loyalty and business outcomes.
Use Cases
- Orchestrating the customer journey from onboarding to outcomes
- Driving customer retention and growth
- Managing customer success operations
- Improving user adoption with in-app engagements and product analytics
- Delivering digital customer success at scale
Features
Visibility
- Unified Customer View: Provides a single, comprehensive view of customer data, interactions, and health across the entire journey.
- Customizable Dashboards: Offers flexible dashboards to visualize key performance indicators and customer success metrics.
- In-App Engagements: Enables targeted in-app messaging and guides to improve user adoption and product experience.
Intelligence
- Atlas AI Agents: Utilizes AI to automate tasks, provide predictive insights, and enhance customer success workflows.
- Product Analytics: Analyzes user behavior and product usage to identify adoption trends and areas for improvement.
- Customer Health Scoring: Calculates dynamic customer health scores based on various data points to proactively identify at-risk customers.
Support
- Customer Journey Orchestration: Tools to design, automate, and manage every stage of the customer lifecycle.
- Digital Customer Success: Capabilities to scale customer success efforts through automated and personalized digital engagements.
- Customer Communities: Supports building and managing customer communities for peer-to-peer support and knowledge sharing.
Technical Specifications
- Architecture
- REST API-driven platform for integration and data management.
- Deployment
- SaaS
- Authentication
- OAuth/OIDC
- API Available
- Yes
Security & Compliance
Certifications: SOC 2 Type II, GDPR
Pricing
- Model
- Package-based
- Starting Price
- Contact sales
- Target Customer
- Mid-Market,Enterprise
- Contract Type
- Annual
About Gainsight
Gainsight is a leading SaaS company that provides a comprehensive customer success platform. It empowers businesses to drive retention and expansion through a suite of solutions for customer success, product experience, and post-sales engagement, leveraging AI to deliver actionable insights and automate workflows.