Gainsight PX
Complete user analytics and product engagement platform to drive adoption and retention.
Executive Summary
Gainsight PX is a product experience platform designed to help businesses improve user adoption, drive engagement, and maximize retention. It offers a comprehensive suite of tools for product leaders, enabling them to understand user behavior through meaningful product analytics and influence it with targeted in-app engagements. The platform supports various initiatives, including onboarding programs, product tours, and feature adoption campaigns, all aimed at accelerating time to value for users. The platform is trusted by product leaders across SMBs to Enterprises, providing the capabilities needed to deploy personalized product experiences. By combining robust analytics with actionable engagement tools, Gainsight PX empowers companies to make data-driven decisions, optimize the product journey, and ultimately foster subscription growth and customer loyalty. It stands out as a complete solution for product management and customer success teams working together to enhance the overall product experience.
Use Cases
- Improve user onboarding with in-app guides and tours.
- Drive feature adoption through targeted engagements.
- Understand user behavior and product usage with analytics.
- Accelerate time to value for new and existing users.
- Maximize retention and subscription growth by optimizing the product experience.
Features
Visibility
- Product Experience Dashboard: Centralized dashboard to visualize key product metrics, user engagement, and campaign performance.
- User Segmentation: Ability to segment users based on behavior, attributes, and product usage for targeted analysis and engagements.
Intelligence
- Product Analytics: Deep insights into user behavior, feature adoption, and user journeys to understand product health.
- In-App Engagement Builder: Tools to create and deploy personalized in-app messages, guides, and product tours without coding.
Technical Specifications
- Deployment
- SaaS
- Authentication
- OAuth/OIDC, API Key
- API Available
- Yes
Integrations
- Microsoft Dynamics 365
Security & Compliance
Certifications: SOC 2 Type II, GDPR Compliant
Pricing
- Model
- Tiered subscription model
- Starting Price
- Contact sales
- Target Customer
- SMB,Mid-Market,Enterprise
- Free Trial
- Yes
About Gainsight
Gainsight is a leading SaaS company that provides a comprehensive customer success platform. It empowers businesses to drive retention and expansion through a suite of solutions for customer success, product experience, and post-sales engagement, leveraging AI to deliver actionable insights and automate workflows.